Fantasy Factory Adult Store

Terrible customer service, I had to walk out. The guy who works there is very rude, worst customer experience I’ve had in years.

Fantasy factory has been always an awesome and wonderful shop for me. I really hope the theater opens soon .

i like it ,it has a lot of nice things.

Es un lugar al que no regresaría, el tipejo que trabaja ahí es una persona que no sabe tratar a los clientes. Discrimina a las personas por su raza y es muy mal educado. No les recomiendo visitar ese lugar.

Simply came to browse but the owners made me feel comfortable, didn’t watch like a hawk and answered all my questions about specific products I was looking for including suggesting that I might find it across the street only because they couldn’t order it from their supplier. Best experience I have had walking in to a adult shop & not purchasing anything. Will def return solely because When I left I didn’t get the annoyed attitude some shops have displayed.

As others said. Worst customer service. They make a ton of money but they refuse to exchange items after you just bought them 5 minutes ago. The claim was they dont know if its used as if people run home, use an item and return it 30 minutes later. Even if its used, any other business you can return an item that cant be resold. The business eats the cost of occasional returns. They are also way overpriced! Go to the place next door ultra love. Better prices, better products, better service.Edit to the owner response: you clearly see how they care about customer satisfaction with the tone and condescension in their response. They did not want to exchange or refund anything initially. They were only willing to exchange AFTER I kept insisting on refunds. I did not get any returns, only an exchange.