Otis Elevator Company

Fluctuating invoice amounts despite a service contract that says I should be charged otherwise.Suddenly attempting to charge me a fuel surcharge despite a service contract being in place for years prior. Wont respond to my letters asking to provide legal authority to charge outside of the service contract and the fact that they have not set foot on my property to service anything for over 2 years.Otis is coming off as very scammy.*they waved the fuel charge" but in reality they knew they didn't have a legal leg to stand on when concerning this charge and it was clear that I was gearing up for judicial escalation if they wanted to go further with this absurdity."

Terrible service in our small (5 floors )condo building. Elevator keeps breaking down and Otis can’t identify the problem. Also they did not check to see that the elevator phone and alarm were working. They weren’t. So far the elevator has stalled twice with people stuck inside.

Simply the worst elevator company out there. I don't recommend them.

Terrible service with multiple missed repair appointments. We're a big condo and our elevator has been out of service for one-third of a year with no end in sight. Otis has been unable or unwilling to service our building. It's dangerous, inconvenient, and misleading. Avoid at all costs.

Would rate a zero if this was an option. Literally the worst company. DO NOT CALL for any service or to purchase an elevator. Have to wait with a broken elevator for a week plus every time it breaks down, no one gets back to you.

The elevator at my apt building has been down for half a year now, with Otis servicing it pretty much weekly now. I cant say I know a lot about elevator servicing but it doesn't seem like Otis does either. I would go with a different company.

Looking for another company to service our elevator. The other reviews nailed it on the head.Retirement home here, waiting MONTHS to have our elevator return to an operational state. We only have 1 elevator. It should be illegal to leave retirement/nursing homes hanging like this.

Amazing customer service, have had many altercations with them and they’ve always showed great care and honest service.

this company is the best elevator company