Hakim Optical - Barrie Bayfield

When my new glasses which I purchased from Hakim started hurting my nose and leaving indents on my face. The Manager refused to replace the frames or help me. Thank God for Costco the gentleman there went above and beyond to help me.I can finally enjoy my new prescription. I will never go to Hakim again not to mention Costco was very reasonable.

Sadly... we've been waiting well over a month for a pair of single vision glasses... the staff has not been informative unless we confront them. Hakim was always a favourite optical place.

Had a misunderstanding with my glasses order. It happens. Thought it would cost me more money. In short, called Manager of the store, Roger. Very pleasant. Old school, customer comes first. He went over and above to correct the issue. Highly recommend Hakim Optical on Bayfield Street. They will continue to get my business.

Ordered in October and guess what.. I’m still waiting for my glasses. They’ve been made improperly to my knowledge 3 times..very disappointed. Almost wish I could just get a full refund considering I still have not gotten my glasses. Get your act together.

Very good , fast and friendly customer service Marika took her time to go through everything with me and they had My prescription glasses ready for pick up within 2 hours.

Horrendous experience and customer service was abysmal.I went in to inquire about getting the nose pads changed on a pair of glasses not from hakim. I was told it would cost $11 for two tiny silicone nose pads. I pointed out that it was an absurd price point and that the retailer i got my glasses from (which does not have a location in barrie) and many others will change nose pads for free.As I was walking away disappointed and frustrated, neither associate cared at all about my concerns about the price point, Zuri, the one in charge, said behind my back go there then" i have never felt more unwelcome in a store. This is unacceptable behaviour and not customer service at all. The attitude and snarkiness is beyond reproach and I can't believe someone who treats customers like that is put in charge of the store. She needs to be retrained or fired."

Thanks Roger for your helping me select a pair of new glasses. I found the experience quick, professional, and enjoyable. I have told my friends should they new a new pair of glasses, go to Hakim Optical and ask for Roger's help.

Prejudice to those over 65 or under 19. Will only give eye exam if your paying cash or have insurance. If your covered by Ohip (over 65 or under 19) they will not see you.

My daughter and I just got our new glasses and are so happy with the experience we had at Hakim.The selection is huge( pack a lunch!) and the prices are great. Roger helped us work within our budget and was so helpful and friendly. We will be back!