Fall Family Furniture INC

WORST CUSTOMER SERVICE, STAY AWAY - they will seem all nice until the transaction is done, after that it's all downhill. I bought an item and had paid for delivery at the time of purchase, 2 months later my item didn't arrive nor did i hear from them, when i called, i was told my item was ready for pick up and if delivery is required i have to pay an additional $50 dollars. I ended up opting for a refund and was asked to come to the store during the Covid-19 pandemic to get it processed. I got there to only find out that he just wanted the hardcopy of the receipt before he sends me an e-transfer...what is the logic of asking me to come to the store if you will be sending me an e-transfer once i am there. Also, i had already sent him an e-copy the night before. Additionally, throughout this process he didn't apologize once. So my advice spend your money else where.

Its a very good and friendly store they give us a good price and delivery and set up all our house within 10days at this time of pandemicThx you fall family for the service

Bad customer service, the owner doesn’t know how to talk to the customers. He has no respect at all.He yells when he is not right. They also have late delivery. They never come on the day that they promise to bring stuff.

Great quality products combined with great quality services equal excellent. Another very satisfied customer.

IM VERY HAPPY WITH THE SERVICE AND THEY GIVE ME VERY GOOD PRICE THEY CALL THE BOSS AND EXPLAIN MY SITUATION BECAUZ I WAS JUST ARRIVE AND HE GIVE ME THE BEST SERVICE I EVER SEETHANKS FOR THE TWO YOUNG BOYS AND THERE BOSS

Great customer service, deliver and set up of furniture at almost nothing compared to the bigger stores. Great quality products at wonderful prices.Thank you

Not only do they have very good furnitures at pocket friendly price, the staff are friendly and willing to help/drop off subject to minimum purchase.I will certainly recommend them anytime.

We purchased a living room furniture set. It was delivered and installed". The two drop off guys were whispering and looked worried but I signed the sheet and they left. After sitting on the furniture

Ordered a table. A month later they delivered the wrong table and it was made clear they had no intention of delivering the item I ordered. I returned the table at my own time and expense and group still wont refund my money.I recommend you save your time and money and go somewhere that can actually function.Weird how all these five star reviews appeared in the same month eh? Probably shouldnt shop somewhere that needs to pay for them...

Fall family has a good selection of sofas mattresses and beds. The staff is helpful and knowledgeable about their merchandise...good store.