Purolator

Got an email saying my package was delivered. I was home all day and nothing was delivered. Around 8:30 pm someone came to my house and said that my package had been delivered to their address (over a block away). I’m very thankful that this person brought me my package but purolator should have delivered it to the correct address in the first place. Not pleased at all.

Always great servoce provided in store and from our delivery employees as well.

Had a damaged piece of heavily used equipment in our office that needed to go back to the States for repair. Lynette showed us how to use the online software to create the waybill and ship quickly and with almost no headache. Bonus points for the emails from the shipping system tracking the parcel on it's two day trip across the continent.

Dont use them, paid massive quantities of money and purchased insurance to ship two parcels to Ontario to arrive Dec 21, they arrived Dec 24 and nothing, no apology no update no compensation. Last year we paid to ship two parcels to Prince George, they got stolen, again no apology, no insurance, no update, they basically told us to F off! never again

Every time I order from Amazon and it goes through Purolator something goes wrong. They've lost more packages than I've ever heard of, they're service is flippant and combative, and they don't actually attempt to deliver... even though they're supposedly a delivery service.For one example, quite some time ago I had ordered some furniture online, the 'built it at home' type, and they said they had attempted to deliver it but 'no one was home'. What actually happened was the delivery person went to the door, pasted a paper to it, and then left. No buzz, no nothing. When I called and asked them to deliver they claimed they tried, I was lying, and they refused to deliver, even though I had all of those days off and I lived in town. Eventually, friend who had just come out of surgery offered to drive me. That should never need to happen. Next time Purolator just decided not to do their work there no one was able to drive me there, so the package got sent back because there was no way to get there in time if they wouldn't at least try to deliver the package.Now, the moment I see an order say it's shipping through Purolator, I request to cancel it and explain to the store or supplier that Purolator, a delivery service, does not actually deliver, and unless they can use a different service I won't receive the item, and therefore will not be able to shop with them. Luckily most businesses will agree to use a different service, so I haven't had any note-able problems since I stopped putting up with Purolator's nonsense.Life is so much smoother without Purolator, please avoid this company as best you can.

Lloydminster location has a poor drop off access and area. Not well setup for larger packages. Small packages no problem, though. Overall, got my trunk delivered quickly and efficiently

Delivery hrs 8am-9 pm, so unless you have a 13 hr day that you can sit around watching for the idiot driving a white purolator van, use someone else for shipping.Been waiting and watching for 6 hrs, van pulls up to next building and dropped package and leaves, sure hope it wasn’t mine.Package from Edmonton to here , could have left this morning and picked it up and been home already, yet still have 8 hrs of waiting to go. And am doubtful that it will be delivered

Before getting delivery, I expressed that I don't have a buzzer (condo) and asked if purolator called upon delivery. I was told yes. Multiple times by multiple different people. Purolator chat later told me this was wrong information ( How about you make that known then? So people can arrange to actually get their packages), after they had hardly attempted" to deliver. My package is now available for pickup 4 DAYS LATER when I did everything on my part to make sure it was going to be here.I honestly hope that purolator never delivers anything to me again. I mean

My husband ordered from amazon and when we didn’t receive our pkg and saw that it said it was delivered we phoned the Lloydminster office where we were basically told that we were lying and the driver even said she stopped at our house to drop off the pkg. I had made a point of being home to receive the item because it was large and expensive. I did see the delivery truck drive by my house in one direction and then come back through a short time later. I told the person on the phone exactly what I had seen. They insisted that the package was dropped off at my address even though I have a camera system that would have shown the delivery. We got no satisfaction and they said there was no recourse as the shipper did not require a signature. The driver isn’t even held accountable for delivery. We decided to drive around the neighbourhood in hopes of finding the package which we did 2 doors down. The neighbor was just headed to find us. I would like to give a minus for a rating and the only reason you received any star at all is because you have to hit it to be able to leave a review. I will NOT be using this company and I will be lodging a formal complaint as well as notifying amazon of this incident.By the way I have it all on video. These drivers need to be held accountable in reading the house numbers and not just the street. Customer service training should also be considered.

Disgusting service. Purolator delivered an empty broken box with no item inside. My wife asked the guy where is the item and he said his job is just delivering . How can people deliver a broken empty box without even paying attention to this ?