RBC Insurance

I am really happy with the professional service I received at this RBC Insurance location. Simon Burnett was extremely helpful, knowledgeable and patient as we worked through a number of significant changes with our auto insurance coverage (adding a newly licensed G2 driver to our policy for an existing vehicle, and purchasing coverage for a new vehicle). Simon was a pleasure to work with, and as an added bonus the office is right on the subway line, conveniently located at Yonge & Bloor.Many thanks Simon!!!

Simon B was friendly and helpful. Got me a very attractive quote for home insurance, which was literally half of Belair’s. Nice!

Sultan Hemani helped me with my quote and it was the best experience. Thank you Sultan Hemani

never never never get an insurance policy with them. in person, they can not help you. call in over an hour and a half wait on the phone.the worst in customer service.

The worst customer service I have seen at RBC.I liked that place about 1,5 years ago, when I went there in Nov 2017.When I came back recently at 4 pm, the office was open, but they could not provide the service, because the guy who deals with home insurance policies left at 3:30 PM(because he lives far away) and the rest of them could not help.If the office is open why should I care about someone's leave?I came back the other day at 11:30 am that guy(dealing with home insurance) left for a cup of coffee, so I had to wait for him.That is not the service.

'RBC' is just a facade for name recognition, it's actually Aviva Insurance. Despite having a house-sitter Aviva completely cancelled my home insurance 30 days after I moved out because they won't insure 'vacant' homes. Once you manage to sell your house the legal/inspection work alone usually takes an extra 30 days so Aviva *will* leave you totally uninsured. Adding incompetence to unhelpfulness: I updated my address with RBC but they didn't tell their insurance branch, so they sent the insurance-cancellation note to my old address and by the time it was forwarded to me I had 10 days to find a new insurance company for a house I would only end up owning another month anyways. The notice also contained a typo, claiming both that my insurance was cut off as of September 1st AND as of August 9 (a week AFTER I received the letter). RBC was friendly but powerless, Aviva did not respond to multiple phone calls, nor e-mails, nor to their wE cAre abOUt yoUR ExPeRieNce" 'satisfaction' survey. Thank you to Co-operators Insurance

Benly not only explained the terms clearly but was very accommodating, I felt taken care of every step of the way! Benly is definitely the one to ask for if you're looking for an advisor that's patient and flexible!