EDMONTON INDOOR CLEAN AIR SERVICES

Do NOT use this company. They are a complete rip off. Like other reviews on here, they do take advantage of seniors. $700 for a furnace and duct cleaning in a condo. They are overpriced and not personable at all. They left a wet mess from dirty snow from their boots all over my fathers hardwood floor and didn’t even have the decency to wipe it up. I would give zero stars if I could. Awful company.

This company really cares about customer satisfaction and they will go the extra nine yards to ensure that customer expectations are met. No quick get the job done and no further contact here - follow-up is superb. The quality of the work was outstanding with great attention to detail and full explanations provided to allow the customer to comprehend everything that has been done. The workers have decades of experience and know what they are doing. No 20 year old wet-behind-the-ears fresh out of trade school person is allowed to take charge of the job, Management recommends that customers make sure that all charges are fully understood up front so that nothing will come as a surprise when the billing is delivered, Excellent dependable service and support!

This review is on behalf of Dawn Pacholuk and was impressed with the service and quality of your work. Was able to explain the services provided in detail. Very understanding and helpful toward seniors. Would hire their services for future jobs.

Salesman that came to door was told to only wanted furnace and ducts cleaned. Had to be told 5 times then he called his boss my mother who is a senior spoke with boss told him 4 times only wanted furnace and ducts cleaned. When my mom went down stairs y to see what was going on they were actually installing an electronic filter that she had already refused she told them to stop and asked why they were doing that they said their boss told them to. My mother had already told him not to do anything but clean the furnace and the ducts. They wrote out an extra invoice for an extra $600 that was not authorized by my mother who owns the house.

From my first interaction with the company to the completion of my appointment, I was both impressed and happy with the service that I received. The crew that arrived to my house was very thorough and were very polite and professional. The air quality in my home was noticed to be way better once they completed the work. I was charge the exact amount that was originally quoted to me. I will be using this company again and recommend them to anyone needing their ducts cleaned in their home.

The serviceman was a professional worker who knew what he was doing and got the system cleaned properly. He was punctual in the morning and got the job done in the time promised.

Chris Mecele and his assistant, Alexandria, were very professional and tolerant of me talking about fishes while they were trying to work! Also, they were very good about answering my questions and instructing me on how to use my gas fireplace and also how to use the furnace fan to draw in cold air during the summer. They installed an electronic air filter for the furnace and an ultraviolet germicidal air treatment system.

I must sat that I have had my furnace and ducts cleaned in the past with minimal satisfaction, but when I had Edmonton Indoor Clean Air do the cleaning, I was totally impressed at how fast, efficient and thorough they were. Right from the initial free inspection they offered, to the workers who came to perform the work (it's like they really cared about the quality of work they were doing) I was extremely happy. Then I received a customer service call after the job was done and the manager (Kevin Cowan)asked us how everything went and if we were totally satisfied with the job that was done. I have never had another company give such personal service. I would recommend them any time.

I had used them years ago when they were part of Sears and we had a mantenance agreement for annual inspections/cleaning and at least once since Sears closed. I was impressed that their technicians have been with the company for 15+ years. They arrived on time and completed the work as discussed...furnace, ductwork & hot water tank inspection & cleaning plus a small repair to the drainage pipe for the humidifier and got my electronic furnace filter working again. The office followed up 2 days later and answered all my questions. My recommendations would be for the office to be more transparent about service fees (fuel surcharges) expected on the bill. Also, for the technician to invite the customer to see the condition of the furnace and ductwork before and after cleaning (part of their checklist). Hindsight being 20/20, I will probably use them again, but be more attentive to the work being done and what is expected on the bill. I will also be checking prices for replacement filters prior to work being done. (Their price for the vapour pad seemed high).

I wish I could give no stars to this company. They are predatory and make money off of scamming seniors. Unfortunately my father was taken by them. Their tactic seems to be to cold-call unsuspecting seniors and then show up right away the same day for a service" appointment. They handed my dad three different invoices