Muskoka Traditions Retirement Residence

Our family member, Walter, has been living at Chartwell Traditions for a couple of years and we can say that the staff and management have always been caring and professional. After living alone for many years he was of course unsure about retirement living, but after a short stay he decided to make it his home. Everyone in Chartwell made him feel welcome and part of a community and helped him find a new lease on life. He has made friends and had lots of laughter and learned that retirement living is what you make of it, it's up to you to be positive and engaged. We would like to thank everyone including including the residents and staff for providing Walter with such a wonderful home life.

My Dad arrived at Chartwell Legacy Lane in October 2019, after a short stay at a rehab hospital in Toronto following surgery. It was the first time he had lived anywhere other than his own home which he loved!! He felt comfortable immediately and the day we moved his furniture in from his home he was more than ready to make his suite his permanent residence. I have been able to work with staff to accommodate any of his changing needs and all of our requirements have been readily met. Communication with the staff is always easy!! The phone is always answered and if the person who answers cannot answer my question (which is rare!!), they will quickly turn me over to someone who can. Formal changes in the status of the home, in particular during the pandemic have been very quickly and clearly communicated which is comforting. I feel comfortable knowing my Dad is safe and happy!! I can without hesitation recommend this residence, if you or a family member are considering it.

Good People!My mom just started living at Muskoka Traditions in November 2020 - she is happy there and adjusted quickly due to all the help from the great staff. Her apartment is so nice (I was pleasantly surprised!) and the supporting services (dining, cleaning, hair salon, wellness and health) sure take a load of our minds- we feel she is safe and well looked after while still maintaining independence. The staff even went above and beyond to help ensure my moms dog was looked after while my mom figured things out.From the beginning and right through the two weeks of mandated quarantine our Consultant Geoff was there to inform, guide, and provide emotional support - he was so thoughtful bringing my mom and her dog special treats and chatting with her. He and Peggy the Director worked with me to move through the process necessary for my mom to move in - not an easy one due to covid and that my mom was currently living far from her regular health care providers. Peggy keeps a watchful eye and calls if there is anything we need to solve for.The one suggestion I would have for Chartwell is to provide more clarity and direction regarding the health forms/needs to make the process smoother.Overall, I was so worried about the notion of moving my mom from living on her own into a seniors residence but as soon as I set foot in Muskoka Traditions I knew we were doing the best for her - and that has played out since. Thank you all.

We moved in on June 10/21. Never thought I would enjoy what I always called an old peoples' home". I don't think I have had as much fun in years. Staff and residents like one big family. Staff are so friendly and supportive and so easy to talk to. Lots of sharing of good and bad with other residents. I feel so cared for and accepted for who I am. So many different life experiences to share. We are not old

My mother in law moved in November 2020 amidst the pandemic. Not only did the staff do an excellent job of settling her in but did so under the ever changing province mandated Covid protocols. Each day during her first two weeks, Geoff our consultant, brought a gift for both her and her dog. This made her smile and the rest of the family felt like she was where she needed to be, both for her physical and mental health, She has since settled in nicely and has made friends whom she enjoys spending time with. The staff have been very accommodating, specially during this difficult time. Its a lovely suite with a great view of the forest, nicely maintained by the cleaning staff. Thank you.

Thank you to Peggy and the entire team at Muskoka Traditions. My parents moved into a townhouse unit and then eventually moved into the main building. The accommodations, dining and caregiving are excellent. We have absolutely no complaints. You can tell that the people who work here really care about the well being of the residents. I truly wish my parents could have stayed longer but they have now moved to long term care. We really do miss Muskoka Traditions. The relationships we made will never be forgotten. Thank you everyone. You truly are the best.

We are very happy with Chartwell Traditions since our mother moved in about a year ago. She settled in right away due to the wonderful support of the staff. Her suite is beautiful and just the right size for her. She loves the food, and enjoys all the entertainment they bring in. She gets regular exercise there and has her medication managed for her as part of her monthly fee. She plays the piano by ear and they have a grand piano that she plays regularly. She says all she has to do is sit and practice for 5 minutes and people gather around and start singing. It is a happy environment with lots of laughter. When she had a drug reaction last year, the nurses and staff managed all her needs which was such a relief for us as we live too far away to help on a daily basis. With our mother being so happy, we can put our minds at ease. We are so thankful for Chartwell.

My mother has been in the Traditions residence for a year now and I have to say this place is a godsend for my mother and my family. My mother is really happy with this place. She says the meals are fantastic, loves the flexibility of choosing the main meal or the substitute, and the desserts are great again with lots of selection. There are a lot of activities to choose from as well. My mother often says she has so much to choose from, from get fit classes, to movie night, to musical entertainment that is brought in very often.My family doesn't have to worry about a thing. This has helped us sleep at night knowing she is well taken care of. We know she is getting her meds properly, and she's eating well, almost too well :), and if she is not well, they are the first to let us know and help my mother administer any extra medical help she needs.All the staff are so friendly and helpful answering any questions we have.Thank you Traditions for making this tough journey a more pleasant one for our Mom and our family.

I wondered if we were doing the right thing helping move mom and dad into Chartwell. Geoff and the Chartwell staff were so helpful and answered all our questions but still I worried until I received this text from my dad on the second day they were at Chartwell. You couldn't have picked a better spot for us to stay. People are always checking on us. Thank you!!"Thank you to everyone at Chartwell for making our parents feel at home."

I was thrilled at how easy it was to move my mom to Huntsville and it was the staff at Traditions that helped so much!! Mom has been residing there now for 4 months and is very happy. She gets wonderful meals and lots of attention. Traditions has also been super about keeping everyone safe during COVID, although, it looks like they have super activities and I can't wait until everything opens up again for my mom.