Fibretech Distributors Inc Surrey

Pulkit helped us in all the way and his service was awesome. Fibretech is highly recommended for buying plumbing stuff. I love the service given by them. Excellent staff and service.

Amazing customer service and many products to chose from.Ravi one of the staff members was very helpful and walked me through the process very easily.

Our builder recommended the showroom manager, Pulkit, to us. He is very patient and good at communication. Bought from Pulkit twice and also recommended our friends to their shop. Thanks to Pulkit, great experience so far!

Excellent experience so far from showroom to delivery. Thank you Pulkit for helping us select all the fixtures for our reno! Without a doubt, very knowledgeable and experienced. Quickly learned what our preferences were and recommended products that suited us. Competitive pricing as well.We just received our first delivery today and delivery staff were also amazing. Great communication on when they would arrive and arrived precisely on time. Delivery staff were very gentle with our items and went above and beyond.If we ever need plumbing fixtures again, we'll be back for sure!

They helped me with all my bathroom items selection for a complete renovation, I've been their customer for about two years now. They are very friendly and knowledgeable, their advice helped me a lot in planning all the items I wanted without overloading my plumbing and water supply, they have great selection of everything, and they always help me load heavy items in my car. Highly recommend.

Upgraded my washrooms recently and experience very professional response from sales executive of Fibertech, Harkanwar Gulri. He was very knowledgeable and well informed about latest trends.he managed to offer me best rate and matched the rates of another competitor. Fibertech showroom is also one of the best in the area with variety and display.

This company is backward. No customer feedback about their Aqua Art Product. They always think their product do not have any problem. Once you paid, they are not gonna help you if you have product issue. Hit and Run attittude.The issue started on the following date:Dec. 26, 2022 The Toilet Bowl (AA- 2137S) will only flush halfway and the flush lever keeps on moving clockwise. While the tank lift wire (chain) became loose and could not lift up high. I found out the flush lever is undersize which will keeps on turning. The FibreTech technician (rude) came and said nothing wrong with the lever but he changed it with different type of lever (Square) which is the correct size but it's not the same as the original (head of the lever) where it has a longer and easy to flush it. Not ergonomic. Not good for someone who have arthritis condition. I went back to the store to replace it and the owner (Parm) was trying to help me but there was no correct size to replace.Our builder contractor agreed to replace another toilet. So I was advised to go back to the FibreTech and select another toilet for replacement. Since Afsana, the only good manager is out of the office for couple of weeks. So I end up met Simranjeet Kaur and explain the issue of the toilet I had. She give me another model AA 9990 FM that has insulated with the Styrofoam to prevent condensation.Jan 20, 2023 the contractor's plumber came to installed it. He got a hard time to adjust between the flapper, lever arm flush and the water level adjustment. This toilet should easy to install and no need to adjust because it should be pre-set by the manufacturing company.That late afternoon. the tank was not fill up with water. The flapper jam again in the water level arm adjustment.Jan 21, 2023 We went back to the FibreTech. I show her the video to Simranjeet Kaur. She seems not interested to know instead she refer me to another salesman. The salesman will not handle our issue and he send us back to her. Then she advise us to see Baljit, the shipping department. Baljit will not talk to us instead she talked to her boss in Punjabi. The boss who does not want to give his name, raising his voice and told us to go back to Simranjeet Kaur, sales department. He was very rude and we end up yelling each other in front of other customer. We feel like a bouncing ball.We went back to Simranjeet Kaur and she took us to the Manager on duty. I show him the video and he just laugh at me saying that their product has no problem at all and told us, they never have any customer complain. He just told me to adjust it by myself and I told him the plumber has been trying hard to adjust it. The manager thinks the builder's plumber is new and do not know how to adjust. Very unprofessional. The issue was not resolved.I would not recommend this company. Go somewhere else..Home Depot or lowes or Rona..Simranjeet Kaur, the sales lady, misleading me that the toilet has no Styrofoam on it. No apologized that she gave me wrong info. They were very rude talking Punjabi in front of the customer. Very bad service @ Shipping department.AquaArt toilet product will never improved if they just ignore the customer feed back.

Great experience with Harry Dhingra and the team at FibreTech in Surrey with our major bathroom reno....Would highly recommend them. Harry was very helpful in helping us pick the right products and offering options for our tub, sinks and shower since they had a lot to choose from. We also found their pricing to be very competitive. The staff at the front counter and shipping area were always helpful and friendly and when we had to make a few changes, they were were very accommodating over our three month project.. Good group to work with...Thanks Harry

I came in today to help my aunt pick a toilet out and drop it off at her home. We had been to a few shops earlier. Being very honest she can be a difficult customer. Our sales associate Rafeeqa was very patient, helpful and knowledgeable. She never made her feel difficult or annoying. I would definitely recommend this location and especially dealing with her.

I am so glad we found Fibretech! We had a great experience shopping for our new bathroom fixtures here. Pulkit was a pleasure to work with and provided great, practical recommendations. A one-stop-shop for anyone looking for bathroom fixtures - great selection and competitive pricing. Delivery was convenient and their service technician who helped with some final adjustments was great too.