Sport Chek

I went in to get a a specific backpack and a pair of shoes. When I asked someone where I could find it I was told somewhere over there" and waved their hand in a general direction. Didn't find what I wanted even though it said online it was in stock. Then went to get shoes. I asked about a pair of shoes I wanted if they had them in my size. The sales associate scanned the bar code and said yes. Came back 15 min later saying "the warehouse is all messed up and that the shoes weren't where they were suppose to be". I asked if he could find them and they said "no it's to messed up". I could not believe the unprofessional attitude. What a joke."

Top notch customer service and friendly managers and staff! Had an issue with a piece of equipment I bought from this location that was still covered under warranty but it turns out the manufacturer needed me to deal with it directly and I had no idea. Sportchek said they would take care of it for me and they followed through instead of turning me away and telling me it’s not their problem. I can’t praise enough how much I appreciate the team and management here, I followed up with different managers and to my surprise they were all aware and on top of this case as if it were their own, I wish more stores were ran like this one. Very glad to have this Sportchek nearby and I will definitely be back to make all my purchases from this store.

The person at the service dept/ski service is extremely helpful and knowledgeable. Bought Burton Cartel X snow bindings for a great price and also a jacket. Helpful staff and great variety of stock at this location

My husband and I went shopping on boxing day, busy day, and David helped us find some shoe sizes. He was super helpful, went above and beyond finding my size which initially the system showed none available for the style i wanted but then he checked online and found out there was actually one left so he went and found it. His attitude was great! I wish everyone had that energy when it comes to customer service. Keep it up David!

Staff will ask you if they can help you, and they’ll help finding your product or answer your questions. The store is clean, tidy and spacious. I generally don’t like how the beanies are displayed, it’s hard to see what options there are, but this is not unique to this location. I never had to wait for long time for check out, even when there was a somewhat long line.

Went today to buy few things. I picked up few things including one item from the supplement section but the supplement I was looking for was overpriced already compared to other stores or Amazon. I went to the cashier and there were young lady and and anther older lady looks like a manager or supervisor. That was Aug 17 at about 1:30 pm. I asked her politely, do you do price match. She said like she doesn’t want to answer me , with what store ? I told her with Amazon. She reply in very rude way , we don’t do any online price match. I returned everything I was planning to buy and left the store. This store has no customer service. It’s not the first time I have trouble at this location. Other locations are fine. But looks like the management at this location has zero attitude and no customer service.

I go here because it’s the closest one to me. Tip of advice - know what you are shopping for as the sales associates will not help you. I went to look for a pair or runners and cleats, and I knew what I was looking for. The sales associates at this location says a quick “can I help you” but don’t mean it genuinely and almost like it’s a burden that I came in the store. They would rather get back to their conversations with their colleagues. I felt like I was interrupting as I asked for help with different sizes. Overall, I would only come here if you know what you are looking for so you are in and out. Next time I may make the drive for better service that feels more welcoming.

Jeannine was very rude when we took some sports shorts to bill counter… she said the offer tag was wrong and did not even care to check what the right discount price was and instead quoted the whole price and asked if we still want to buy… when we requested to double check we figured out there was some other special discount… overall experience was not good as the person who must help customers buy products is giving all wrong price details

The service, once I got it, went smoothly. Thus 2 stars.I was there to pick up skis from the pro shop but was told to wait in line behind a family of 3 who bought an entire set of skis, bindings, helmets etc, and I waited about 15 minutes. Then another customer walked up to another Pro Shop clerk to pick up his skates. He walked right in , got them, and left. He was white, and treated very pleasantly. I am not white. When I questioned that second clerk if I still had to wait behind that family of three, or can just pick up from him, he replied to me in an extremely condescending tone as if I was a second class citizen undeserving of respect… quite obviously differently… just makes you wonder why. I won’t be returning to this pro shop.