Electrolux

I am reviewing the “Brand” Washer and Dryer. We purchased in 2019 and it is 2023. (Approximately 4 years). It has given us problems after 1 year (Washer) the fabric softer dispenser stopped dispensing. We maintain with proper cleaning etc so it can’t be contributed to “human negligence”. Dryer problem just started (4th Year in use) loud, grinding noice. We YouTube’d videos after video but no solution. We reached out to retailer and they basically could not assist and recommended to reach out to Electrolux directly. No response! Getting a repair service company in to assist but I am not confident that I will have a solution. Will be researching new brand of washer and dryer moving forward!

Worst customer service I have ever experienced. I’ve been trying to get service on my brand new washer which started leaking in November. It’s now February and I still haven’t had service. Three times I booked service and three times I waited all day for no shows. All three times, I wasn’t contacted, they just didn’t show. Each time I called Electrolux, I was told that I had to wait another 48 hours to rebook the service. I actually have given up. I’m going to pay for a respectable company to provide service even though my washer is under full warranty.

worse product ever i bought is washer and dryer that is the only one i bought from this company. washer start giving me issues after 4 months i bought it they fixed it than same issue again within 4 months..

Hey Mississippi I'm giving you a warning don't buy Electrolux products I bought a Frigidaire Freezer Electrolux pan company broke still under warranty two weeks before Thanksgiving and you know what it's still not fixed customer service sucks at Electrolux back in their warranties or even worse. It is still not fixed I have had five service men from A&E Service Company come I will include pictures of all the parts that have been sent damaged or wrong ones think twice before you purchase Electrolux

I too would give -2 stars to this dysfunctional corporation. Their customer service is awful. They can't get a simple order correct over the phone and they do not respond to voice mails left. Avoid this company. I shall never do business with Electrolux/Frigidaire ever again.

I suspect there's some level of fraud going on with this company - that they are selling refurbished, or rejected, or knocked off appliances. My first brand new frigidaire fridge was faulty and leaked so much water, I had to empty it out every week. I waited 3 months for the repair parts to be shipped and they never arrived, so they finally agreed to replace the fridge. The second fridge showed up and the drawer was broken on arrival. It also makes a ton of noise and I suspect it will likely die in the next couple years.If that's not bad enough, my brand new frigidaire dishwasher isn't cleaning my dishes properly, and my brand new dryer won't turn on. Absolutely maddening. DO NOT BUY FROM THIS COMPANY.

The worst service ever!! If I could give them a 0 I would. They customer service line for repairs is so busy they are not accepting calls (what does that tell you about their product). The message tells me to go to their website for service, the website redirects me back to the 1-800 number that is not accepting calls. I bought my appliances in August of this year (2022) the front load washer is violently vibrating. We checked and it is perfectly level, the problem is inside the machine.

I agree with all of these comments. I bought an Air filter for my Fridge Jan 28th, I never received it. I never received an email saying its been shipped. No follow up, Nothing. Mar 1st I got charged. I have called 5 times and I still cant get my refund.

If I could post a negative star I would! Terrible company to deal with! In March 2022 we purchased our 3rd Frigidaire Wall oven, the first two were flawless, this one is junk! Came from the factory with the convection fan not hooked up, had local repair company out to repair but now fan runs no matter what feature I am using. In October 22, after cooking supper I noticed oven door looked ajar I went to close and noticed something was wrong, the front facia was hanging off the main door. We immediately taped up so it didn’t fall of a ruin my hardwood floors and Monday morning my husband started calling Frigidaire, but they could not do anything as their systems were down, that lasted almost two weeks. Finally our local retailer contacted a local repair company they came out and repair tech was shocked, had never seen anything like it. They went back to Frigidaire and let them know what was happening and no response, went on for weeks nothing, crickets! Finally the week before Xmas they got permission to order a new door it was in stock so should not be long, it’s now Jan 15,2023 and still nothing. 3 months I have been unable to use a $2000 wall oven. Frigidaire won’t speak to us, I have asked for a call from someone at the company to no avail, have me restricted on social media for asking for assistance . It’s been an absolute nightmare dealing with this company

My fridge broke down 2 months ago and it still has not been fixed. It has been extremely difficult surviving without a fridge as that was my only fridge. They have sent 6 technicians, and 3 others also cancelled their appointments to even try to fix it. I have warranty with them yet they still refuse to do anything useful and just keep sending technicians. Each of them tries to fix it, changes something and tells me to wait 24-72 hours before starting it again. After which it still does not work. They also refuse to replace it, saying that the technicians have to say it it unrepairable - BUT THEY TRIED AND FAILED 6 TIMES ALREADY. Every time I call them, someone else picks up and tells me something different. One manager told me that after 4 failed attempts at repair, my fridge would be replaced. After that happened, I called and someone else told me that there is no such thing and it has to be deemed unrepairable.This is the worst experience I have had with any company EVER. DO NOT BUY THEIR PRODUCTS. THE ONLY THING WORSE THAN THEIR PRODUCTS IS THEIR CUSTOMER SERVICE.