Ransom HVAC

I ordered a furnace at the end of April from this company as a family member, I trusted, referred them to me. While they promptly installed the furnace, the thermostat I had, to the contractors surprise, was not compatible with his newly installed furnace. He went to Home Depot to get one as it was needed and charged me accordingly. It was during the flood season so there was a lot going on and I had no time to oversee or even pay attention to the kind of thermostat he purchased. The next day when I read the manual and had to set the thermostat myself, I discovered it was not a user friendly thermostat and completely different than my old one, which is OK but had no similar features at all. I called the contractor whom is also the owner of the company, Rick Ransom, and mentioned 3 key features on this thermostat I really miss. 1) The back light, there is no light on this one so it is very difficult to read for me, it did not display the outside temperature like my old one and it is not user friendly, I found it so difficult to operate and asked him if it was possible to return this one and get another one. He told me I would have to pay for the difference between the two and I agreed happily after discussing with me. He told me he will do that soon. Well 6 months has passed and several phone calls and finally 2 months ago he responded and finally took my call and informed me June/July were his busiest months and he would do it in August. I chose to not bother him in June or July as I do understand just how busy these fellows are, so I waited patiently. In August I texted him, called him, no replies again. Finally end of August he texted me saying Oct. 18th. I say thank you, see you then. Oct. 17th I text him to ask him what time as I took the day off and he tells me basically to get someone else to do the job. The worst and rudest service ever. So very nice when you give the initial 50% deposit and the other 50% day installed. After that, YOU WONT EXIST.:(Wont take credit cards for any of it. e-transfer only. That too seemed strange to me for such a large purchase of almost 5 thousand. AVOID this company.....BIGTIME!

Great Guy! Great and professional service!

Very good service. Rick is also an excellent hockey player and my wife thinks he's very very cute!

Very unprofessional service, rick did install the ac unit at my place two months back.i did pay him for ac unit and for the permit but till date he didn't apply for the permit and now he is not answering the calls and the texts

Excellent service and professionalism, great personality and thoughtful. Have been trusting Ransom HVAC with my furnace and air conditioning maintenance and repair issues since 2017, highly recommend Rick. Have recommended Ransom HVAC to friends and family and all have thanked me after!