Ellesmere Health Group

TL:DR - very rude, uncaring receptionist would not allow me to see a doctor even though they are walk in clinic. Interrupted my description of concerns why I was there. No care for people here.I showed up for new family doctor sign up as discussed with the receptionist on the phone, the lady asked if I was here for registration only or for a medical concern today as well, I didn’t have much time so I just said registration for now. She said the doctor is not in so it is not possible to sign up now, come in next week. I did have a few issues to discuss and spent some time to get down there so I asked ok well then can I see a doctor today then? She interrupted me saying “THANK YOU BYE” over and over very intensely, I asked 4 times trying to ask if I can please see a doctor today as she said I could but she just kept saying “THANK YOU BYE”. Least caring doctors office I have ever been to, the only reason people come to you is for CARE so maybe try to provide at least a tiny bit of care for peoples health issues. 0 stars.

This place is terrible. I showed up at 7:50am and was second in line. The secretary was quite rude. They don't keep you in order. I was second in line and I watched 4 people go ahead of me. I brought it up to the secretary and she snapped at me, saying she needs time to put my information in the computer meanwhile I gave her my Healthcard 20 minutes earlier. The doctor is supposed to be there at 8am. By 8:30 he was nowhere to be seen. I guess my time isn't important. By 8:40am I hadn't been seen so I left. Tomorrow I will find a walk in clinic that's actually cares about their patients. This is why our hospital emergency rooms are so busy because people want proper care unlike what this walk in provides.

Wait is worth it .I know i have wait in long que but the Doctor is very positive and everytime i go there I never get stress bcoz of staff they make u more comforable while doing blood work either.

What is good about them, they open 7 days. Professional doctors nice staff.Keep up the good work.

I don’t think the clinic even deserves 1 star. Dr. Is so rude and thinks the patient is uneducated or has no knowledge. I had to wait for more than 1 hr for nothing.The staff is uncaring, rude and has zero empathy towards patients.

I've gone to this Walk in clinic, several times. Great care all round, from receptionist, to the Drs! I highly recommend, this clinic!

Dr Abounaja is a good doctor but i will stop going there, the place has become a Zoo, 2hr plus to see the Dr. and i had an appointment

They are doing their businesses in health in the canada health is free when you want to do some test if its not cover in OHIP i was paying by card they said no we want cash stay away from this clinic they don’t know how to talk with the patient to be honest those people are not doctor they are business man all of the clinic

The receptionist, Nurses, and the Doc (Dr. Abounaja) were very friendly.One thing I noticed about their receptionist (idk her name) was that she was very experienced, calm, and she was dealing very patiently with others, and over the calls.

Hurt my arm and needed a prescription refilled.I waited 6 minutes to see the doctor and he sent me for x-rays and ultrasound immediately.Faxed my scripts to my pharmacy.In and out in 15 minutes.