Lewis Estates, an Optima Living community

We recently toured Lewis Estates Retirement Residence to help a family member choose a retirement home. Our knowledgeable and gracious tour guide was Penny Phillips, Lifestyle Director. We very much appreciate the time she spent with us to showcase the Residence and answer our questions. Our first impression is that everything was very clean, bright, roomy, and modern. We toured the main floor as well as the third floor.The main entry area with adjacent library is inviting and would be a treat to come home to after outings catered to via shuttles operated by the Residence. The Edmonton Public Library has a book exchange program and they make weekly visits with informative presentations. Residents have healthy and delicious choices for their daily meals, prepared by an executive chef, and the main floor dining room is very spacious and nicely decorated. A well organised an accessible postal outlet is located on the main floor as well as a large family gathering room that can be booked for events. A spacious theatre, chapel, and pool (with twice weekly aquatic exercise programs) have marvellous design elements for use by the residents. Each suite is generously sized and comes with an outdoor balcony for summer use. Outdoors there are walking paths, a garden for residents to engage, a BBQ patio for summer enjoyment, and a generous green space around the residence. Everyone we met seemed genuinely happy.

The staff and management at Lewis Estates Retirement Residence are to be commended.During these trying times due to the pandemic, they have kept the residents safe and well cared for. Mom has been there for a year now and while things are not the same as when she first arrived, staff and management have done their best to find activities that are suitable for a lockdown. Any concerns I have are brought to the attention of management and they are very accommodating in listening and finding an acceptable resolution. No place is perfect but I would not have my mom anywhere else. Thank you!

Beautiful building, great recreational activities, gorgeous dining room, nice sized suites. Extremely clean and well maintained. Super friendly staff. Great menu options and portion sizes, awesome kitchen staff. Smiles everywhere from all the staff.Extremely expensive, not for the average senior on a fixed budget. Poor response time to emergency bell activation. Nursing staff were our major concern. Poor communication, missed physicians orders, lack of urgency to emergent situations. Lack of knowledge and critical thinking from the nurses. Didnt feel safe leaving mom there.

Have loads of fun when I get to come sing and entertain there, lots of singers in the group! Can't wait until next time!

Worst care ever. My dad had an infection in his jaw and they refused to treat it and he became septic. So hes spending Christnas in the hospital.and we gave notice for him to.move to another home and all they gave is three days even though we paid rent for the entire month to move his stuff out. When I brought up their Lack of care a nurse informed me they dont get paid enough to care for my dad.

I recently moved to Lewis Estates from another retirement home. The food here is so much better and appealing. The dining room has really tall ceilings and high windows making for a bright cheerful atmosphere. The suites have individual heat and air conditioning which is awesome. Rooms have really good soundproofing. The balconies are wheelchair accessible. There are activities throughout the day which you can participate in as many as you want.At my previous residence there was a bus that once a week would take residents on outings. We were charged to ride on the bus. Moving here I had seen a similar bus plus a mini van. I thought like my previous residence the bus would be used for group outings with a charge. Much to my amazement the bus and minivan are used to take residents to appointments at no charge. The bus is also used for shopping trips and Sunday drives, no charge.I'm really happy i moved here it's a very nice place.

Excellent staffing. We had an issue with my Mom's room and the situation was handled extremely professionally. Tanya Degrace was exceptional, accommodating and fair. Along with Mike Jones they handled the issue with integrity, genuine concern and with a sense of urgency. Wonderful to deal with professionals that understand the idiosyncrasies of dealing with the elderly, the running of a business along with the concerns of their customers" I will change this to a 5 Star upon completion of the issue. Great job guys !"

I recently held a piano recital for my beginner piano students here. It was such a joy seeing the seniors enjoying the music. The residence is bright, welcoming and clean, and Kailey was a pleasure to deal with. We hope to be back!

The staff at Lewis Estates have given excellent care to the residents during the pandemic. They are working diligently to keep everyone safe. The caring attitude is exemplary. Mom feels safe here and I have peace of mind as a consequence.