Shoppers Drug Mart

We've been using this pharmacy for 30 years. The previous pharmacist owner was amazing and we never had a single issue but now it is a problem every single time we need medication. Faxes never seem to be received and prescriptions are randomly changed or canceled without clarification from an ordering physician or patient. There is no attempt to help solve the problems the pharmacy has created and absolutely zero customer service attitude. We are beyond frustrated and as much as we have held on being loyal for 3 decades, there are just too many other options in the neighborhood now.

Everything stated in the poor reviews is 100% accurate. I didn’t want to believe it and took it upon myself to go to the pharmacy for a vaccine. Although the website clearly states walk in is appropriate the ladies behind the counter preferred to tell me to book an appointment online. When I asked them to show me how ( because the online message states walk in ) they refused and proceeded to argue Vs simply inviting me in to get the flu vaccine. No line up. Early morning. Service appalling. Spend your time and money elsewhere.Adding : it’s apparent this location will be flattened to make way for new apartment towers. Perhaps the new integration will force them to reassess the p-poor service levels.

staff members are rude and customer service was terrible. the blonde older manager was also really mean and unhelpful when i had an issue with shoppers double charging my card.

I though that it was me... Seems like a change in ownership resulted in a drop in customer service. Perhaps someone in charge should have completed some type of role-playing training where they apologize for errors without arguments.

The lady named Leora working at the cosmetic department is super humble and extremely sweet. I visited this store last night to buy a face product and was quite confused about the product I want to buy however Leora was so helpful and knowledgeable about the cosmetic products. She educated me about different products and price range which helped me to choose one that suit my needs. Thanks Leora for your welcoming attitude and help :) will definitely return back again

————————————————Burquitlam Shoppers Drug Mart:April 26 2023:It goes from bad to worse at Burquitlam Shoppers.Yesterday I called the pharmacy to follow up on my request to refill my statin medication. The woman from pharmacy on the phone said no problem and by the way you have some blister packs here waiting for pick upI said I would come the next day (which was today) to pick everything up.I arrived at Burquitlam Shoppers, today, my medication was not there and there was nothing on file for me.No offer to give me an emergency supply ( I was told you can’t stop statins suddenly).The pharmacy area was a complete disaster. Papers everywhere, Bags of people’s prescriptions everywhere, even on the floor, the medication on the shelving was a mess. A bottle of medication was left on the counter where people pick up their prescriptions!The names on the Pharmacist and assistants on duty sign were not those who were working.I asked the pharmacist for an emergency prescription of the statin until I could get a hold of my doctor.When I went to pay for my emergency supply , the assistant showed me the contents of the bottle. The tablets were considerably bigger than the ones I was taking for the last 3 months..which has been filled the Burquitlam pharmacySo I asked the pharmacist to confirm that the tablets were the correct ones, I started to explain why I would like her to verify the tablets but she cut me off saying she “didn’t want to hear the story”. I was shocked. She was visibly annoyed that I was questioning the contents of the emergency supply.I paid for my medication and went on my way.When I got home, I compared the emergency supply tablets with the few of my original tablets I had left.I re-read the label on my original bottle, comparing it to the emergency supply bottle. Everything matched-except the size of the tablets.The tablets I had been taking had no markings on them, so it was impossible for me - a lay person- to even know what I had been taking.Since I got no where with the Burquitlam pharmacy, I decided to take both bottles: my original bottle with the very small tablets, and the bottle of emergency supply containing the much larger tablets, to a different pharmacy to ask why the tablets did not look the same. Perhaps they were a different brand?They verified that the bottle of tablets I had been taking for the last 3 months was not the dose prescribed. The label on the bottle indicating the dosage was correct, according what my dr told me I would be taking, but the actual tablets in that bottle were for a completely different dosage.I had been taking the wrong dosage of the statin medication for the better part of the last 3 months, because Burquitlam Shoppers failed to properly verify what they were giving me! I was given 90 tablets, a considerable amount.2 things come to mind immediately:1. They didn’t actually verify what they gave me before signing off.2. They are not controlling their inventory if prescription medication.Recall that I had no idea that I was not, in fact, taking the right dosage, as this was my first time taking this medication and there were no markings on the tablets.Now, think about this:since they did not verify the contents of my prescription, what if it was a completely different medication altogether?!In this instance - by the grace of God alone - the dosage they gave me was less than what I was suppose to be taking, and the medication itself was the correct medication.My recent blood work came back with a marked improvement in my cholesterol!Again, consider this, though:what if the small dose had NOT improved my cholesterol and my doctor then prescribed a considerably higher dose than would have been necessary, believing, as I had, that I had indeed been taking the correct dose for the last 3months?***PLEASE, RECONSIDER DEALING WITH THIS PHARMACY!***It could be very dangerous to your health!I have now moved all my prescriptions to a new pharmacy.

Not happy with the drugstore, simple prescription drugs wasn't ready as promised . Lacked some medicine were replaced with other brands but not explained to me . So was there 3 times . No more

This was the worst pharmacy experience in Canada, My wife had a problem and had a doctors prescription sent to this pharmacy, we were told that they will mix it and bring in 2-3 days but they took more than 1 week to deliver it.Not worth even for 1 star.

I don’t understand what happened - I’ve been coming here for a year to fill my prescriptions with no issues. I had a medication renewed march 29 and received confirmation and even a phone call from that pharmacy to confirm they received it, but when I went to pick it up, my prescription mysteriously disappeared from the system. It’s a psychiatric medication so I can’t miss a day, and I missed 5.The pharmacist was nice enough to write me an emergency prescription (60 day supply), however when I went to pick that up the next day, the prescription was the wrong dose (lower than what I take) and the pharmacist working told me that they can’t give me that prescription and have to cancel it. She changed my emergency supply to the right dosage but now I have to wait longer while it’s filled, since it’s so busy.

I have never encountered such a sharp drop off of quality of service as this particular shoppers drug Mart since they went under new ownership.If you want to watch your pharmacist flip through loose papers all over their desk and the floor for your prescription they cannot find then this is your place.Having them argue with you is the icing on the cake.