Willow Stream Spa at the Fairmont Banff Springs

It was such an amazing experience. The spa pools are beautiful, the saunas are spacious.I had a hot stone massage from Mike and it was wonderful. He was very professional, friendly and made me feel very comfortable. 10/10 would recommend.

Great experience at the spa for our anniversary. We came early for our massage and they told us we can go enjoy the hot tub while we wait (we were 30 minutes early). We both had a wonderfully relaxing hour long massage after which we got back into the hot tub for even more relaxation. I like that each hot tub has a different temperature set so if it’s too hot for you there are other options or you can take a swim in red pool. There is also an outside hot tub which is just that much more enjoyable in the winter! A must visit if you’re in the area.

My partner and I recently indulged in a couple's massage and spa experience, and I must say, it was truly exceptional. We opted to first enjoy the luxurious facilities, which proved to be a sublime two-hour escape. The pools, sauna, and steam room offered an oasis of tranquility, while I, being eight months pregnant, serenely floated in the temperate pool while my partner indulged in the full treatment cycle.Our therapists, Michele and Joanna, surpassed all expectations with their six out of five-star massages. The treatment room itself exuded a soothing ambiance, and I was delighted to find that they easily accommodated my baby bump. We were also impressed with their selection of oils and ended up purchasing the exquisite neroli oil as a delightful take-home treat.The spa excels in its attention to detail. From the refreshing flavored waters to the delectable tea and apples on offer, every aspect was catered to with the utmost care. The plush furnishings and first-class amenities further added to the overall luxurious atmosphere, while the massage tables were adorned with the fluffiest duvets I have ever experienced. Even the post-treatment ritual was a treat, with iced washcloths provided after our time in the whirlpool.If I may offer one suggestion, it would be to provide a more size-inclusive selection of robes for all guests to fully embrace the spa experience.In sum, our visit to this spa was an unforgettable journey that exceeded our expectations in every way. Highly recommended for those seeking a truly indulgent and rejuvenating experience.

Made appt for 3 of us for a spa pedicure w/ spa access and wow! Did not expect access to coffee, tea, smoothie, fruit, muffins and more. Fabulous mineral pools & waterfalls. Pedicure was very relaxing and staff were very kind. Only recommendations: choices for nail colors is very limited and exfoliation could have been more thorough but other than that, it is a great value.

My partner and I went here for a couples massage. It’s very expensive but the RMT was covered by our work benefits! The facility is GORGEOUS and so clean! After our beautiful massage we got access to the spa mineral pools of different temperatures and the hotels indoor and outdoor pools and hot tubs for 3 hours. It was a glorious date day - highly recommend!

Ok, so the spa is BEAUTIFUL 100% would recommend for the amenities. They have a co-ed relaxation area with beverages and snacks. Then it is separated for males and females for the change rooms, showers, steam room, sauna and on the female side they do have a hot tub in the middle of the steam and sauna. The mineral pool is for both males and females with different pools around it with different temperatures which is a beautiful scene. They have an outdoor hot tub which was nice on our rainy day.The only bad that really made me choose 3 stars is the massage I got. My fiancé and I got a deep tissue massage by two different therapists and it was honestly the worst massage I’ve ever had. I get massages regularly and we were both worse than when we came in. The massage therapist didn’t even advise of after care which most do ( hydrate etc) which I thought was strange. For a massage this expensive I expected way better.

I had a wonderful experience at this spa. The staff was very friendly and helpful, especially when I was looking for something. I appreciate you only have three hours in the facility, it allowed me to enjoy the spaces with little to no crowds. I loved all the areas but my favorite was the steam room. I also enjoyed my massage. It was such a relaxing, peaceful experience and I would love to go back whenever I'm visiting Banff.

We had a great massage experience! We went on a day with some light rain and thunder which made for a magical experience relaxing in the outdoor pool.The 3hr access to the pools definitely helped justify the price of the massage. The amount of pool access time was no shorter than we would have wanted to stay.The snacks and refreshments were solid. When we went, they provided muffins, chocolate, blueberry biscotti, many kinds of quality teas, citrus/cucumber waters, and a bright green smoothie that tasted like cucumbers.The swimsuit dryer was a nice touch.Gemma was an excellent masseuse! I felt so refreshed and relaxed after the massage!

I wanted to love this spa but feel mediocre about th4 experience.I went for a pedicure and paid extra to use the spa pools. I was told to be 5 min early for my appointment but was kept waiting 15min. Was getting worried they forgot me, and though I was visible to several other staff no one reassured me or checked in. Technician was nice enough and pedicure was fine, standard.Was told by staff the snacks in the lounge were fabulous re convincing me to add the visit to spa pools and lounges. Snacks consist of dark chocolate bark, biscotti, pears/apples, oranges and date bars. Unfortunately there was no ability to order other paid foods or drinks (glass of wine). Beverages offered were tea, flavoured water and coffee. Spa pools were busy and chatty loud tour guide staff the whole time I was there. Read the room tour guide couple! There were 3 solos in that outdoor pool who wanted peace and quiet!It is a pity there is no view for services like a pedicure. I'm glad I tried it but feel firmly meh" about it."

My husband and I were gifted a massage for our honeymoon. We both loved our massages! My husband couldn’t believe how much it helped his back and was so impressed with the attention to pressure. We both also enjoyed the sauna and mineral/plunge pools.