MCI The Doctor’s Office Woodbridge

Poor customer service. Bad receptionists, which never pick up the call at counter. Terrible management and staff, Dr are good but if you talk to them they will say same this management sucks. Can you believe to hold the phone call for more than two hrs just to know if dr is there. Don’t visit this clinic if you want good service go anywhere else bu not here.

1:21 pm we waited for a walk in appointment with a 3 year old. It is now past 3pm. We have another patient ahead of us (so maybe another 30-45 minute wait). There are faster walk in clinics not far from this place. Will probably come here only when no other options exist because the family doctor is closed and the alternative walk in clinic is closed. The actual service here from doctors has been good in the past though so I will agree with other reviewers...just the wait times can be as long as an ER wait time. I would recommend the place as a last resort place to see a doctor. EDIT: after the long wait I will say our daughter was seen and the doctor made sure she had her prescription. The walk in place has good doctors in general. Just be prepared for the wait time but it isn't an issue when you have a sick kid and you have to see someone.

There is an add sign with this places phone number saying accepting new patients. Called 4 days in a row. Waited for over an hour each time. No one pick the phone. Finally got them this week. They told me cannot book an appointment as they are not sure what days the particular doctor will attend the Woodbridge center. Poor customer service. Won't go there. The Ford government must bring in more qualified family physicians. It is high time.

This is most disorganized and chaotic clinic. They don’t value time. Have waited 5 hours to meet a doctor. And 8-10 days for doctor to be available and let me know my lab results. Though they are supposed to open till 8pm doctors are only available till 12pm.The receptionists are mean and have no respect of customers. They won’t give you an estimate of wait time and would bump your name from the list as they please.

Wait time are horrendous. If you have a 4 hours to kill...go to this clinic. My wife went in at 11:15 and was seen at 3PM. When she walked they said 8 ahead of her - so they average seeing 1 patient every 30-45 minutes? Considering they spent 10 minutes with her when she was finally seen doesn't make much sense.

I went to them after work and it was supposed to close at 8pm. But although it was only 5pm sharp they did not receive any more patients, and even the person in front of me got really mad and rightfully so. Then i had to go to another walk in clinic near and though they close one hour early they still had accepted me.

I was in and out in minutes. Staff were very helpful! The attending physician was very good.

Wait times are awful at this place. You will blow past your appointment time by atleast an hour just waiting.Trying to get an appointment within a week is not possible, even for specialized care.My doctor seems to never have anything available within the same month, doesn't matter if you need special care and time sensitive conversations about results. Currently booking for Dec appointments but it is Oct... I really like my doctor but this place has the worst scheduling of any medical facility I have attended.

Almost 4 hours to be seen by a walk-in doctor. This is not an acceptable standard of care. Extremely disappointing. Apparently walk-in doctor is seeing Psych patients, not appropriate, these patients should be sent to psychiatrist not by walk-in doctors. Send psych patients to the hospital to receive proper care and the rest of us with walk-in issues can be seen in a timely manner.

I had a family doctor phone call booked for 10:45 AM for a bloodwork review, its now 2:18 PM so approaching 4 hours and still no call, I've called reception and so far I've been on hold for 1 hour and 31 minutes before I gave up.This is generally not unique to this location as they are frequently late for both in person visits as well over the last couple years I've been using this particular family doctor. When asked why the 45+ minute wait apparently there is always an emergency at this particular doctors office.Its one thing to be late, its another to be incompetent to the point your reception can't answer your own phone for 1.5 hours.Lets face it, you aren't a medical charity, you are a business and we are your clients. You overbook your doctors so you can maximize profits at the sacrifice of your patient's time.Yes you are probably cashing in on the shortage of doctors but as a family doctor you control the amount of people you take on.If you would like to be respectfully treated as a patient I would pass on this clinic and search for better care elsewhere.