Ellison Travel & Tours - North Vancouver Office

Like so many other people, I too had the disappointment of a tour being cancelled due to the pandemic. But thankfully, Paula and Dee came to my rescue with their knowledge and insight to help me fight the fight with my credit card insurance provider. Thank you Paula for following up, sending additional documents and being so supportive! Above and beyond!

I have been so impressed with Everyone we've dealt with at Ellison Travel in North Vancouver. Our choir booked a group tour as we were to sing at Carnegie Hall, at the end of March. All information was presented clearly and questions from individuals within our travel group of 100, were answered, our emails replied to within hours, and the level of service generally, was way better than I have experienced with any other service agency for many many years. With Covid-19, of course, everything had to be cancelled, and the level of attentiveness and service just got better after everything else fell apart. They even negotiated partial refunds on the hotel and flights for those in our group who had not purchased travel insurance. I'm sure they were losing all kinds of money, but they put customers first. If I ever get to travel again, Ellison will be my agency, even if I would normally just book everything myself. Stellar service. Thank you all, especially Dee and Paula. Sandy K. North Vancouver

I will say that I haven’t worked much with travel agents in the past, but I will totally work with Ellison for future needs and recommend them to others. We had a group trip cancelled due to COVID and they worked tirelessly to get us refunds and were amazing about communicating with us at every step. So impressed. This is the company that will have your back! Post pandemic we need to remember and reward local companies who were professional and customer service oriented. Ellison fits that Bill.

I was a part of a group trip to London, UK. The planning and payment schedule was over several months so it began before Covid-19 struck.The Trip planned for Sept 2020 eventually was cancelled. As you can imagine there were several phone calls and or emails to our representatives Trina, Paula and Nao. All call were answered in a timely manner and emails promptly replied too. It was a chaotic time for the industry but all my concerns and questions with respect to the refund of my monies was handled in a respectful and professional manner thanks to the staff members I dealt with. Much appreciated. Jan