Black Hills Powersports

Pulled in on a Saturday for a long overdue oil change for my bike after a couple weeks on the road. Service was busy but I was happy to wait a few hours... but then an hour and a half later they cam out to tell me it was done! Gave the bike a badly needed wash too. The showroom is very well stocked with a good selection of both on and off road gear, tires and supplies. Staff were very friendly, and Scott L the service manager went over the top to make my wait comfortable and surprisingly short. Toby the mechanic was great. Highly recommended if you need a pit stop near Black Hills.

The Black Hills Powersports was a great experience from beginning to end! My first day shopping I met Tanner and explained I needed something that would be on dirt roads mostly but still needed it street legal. He went over all my options and explained the different things that the different bikes would do and not do. The second: day I came in and talked to Tanner at length about one specific bike. Again, I learned a lot. The third day: Tanner put together my paperwork for the bank; after that was finalized, I RANG THE BELL! Everyone cheered! Tanner then introduced me to other key team members, in case, I needed their assistance in the future. Then he showed me my bike! Great Experience with these guys!

Brock, Danny and Nate were exceptional to deal with!! They let me come in while the side by side was going through inspection and kept me informed during that whole process. When it was back together they called and let me come test drive it. I had the best customer experience and received the perfect side by side for us!! Keep in mind this was during the rally which is the busiest time for them. I will definitely recommend them to anyone and will be back for future purchases!! Top notch bunch of folks!!!

Pretty terrible experience.Sounded so great, I was traveling on my adventure bike from Colorado and needed a better set of road tires. I called and asked for the set of Shinko 705's. Guy had to check, calls me back stating we have the shinkos" I was ecstatic...After scheduling for 2 days later

A Great Place to buy your toys. The staff is very friendly. I stopped in to get some oil and filters for our bikes. I was pleasantly surprised at how helpful and friendly everyone was. So, a few weeks later, I decided to stop in again to see what toys they had available. I really wasn't looking to buy anything in particular because we were in the process of moving out of state. A very nice older gentlemen (ok he wasn't really much older than me) came up to me and we just started talking away about all kinds of stuff. Bob, showed me everything from scooters , sportbikes, dirtbikes and Side-by-sides. Bob told me about his family and their UTV adventures. Sounds like fun. We laughed a lot. He sparked my interest in getting a Side-by-side, a Kawaski KRX 1000. My wife and I ride ATV and motorcycles but never a side-by-side, so I went home and told my wife I met a very friendly sales manager at Black Hills Powersports who is highly recommending us to get a Side-by-side. So, we did some research on YouTube and returned back a week later and met salesperson Tanner. He was friendly and very professional. Tanner was very familiar with the KRX. Tanner then got Bob, and they both worked together to deliver one of the best buying experiences we have had. Although the staff at Black Hills Powersports knew we were moving out of state and most likely not be returning anytime soon, we were both treated exceptionally well. Thank you to Bob, Tanner and Dan. We really appreciate your dedication to customer service.

These folks are amazing to work with. Everyone’s so friendly and willing to teach and show you things about bikes. Favorite thing was the willingness to teach you what you don’t know when you ask about something. They have an amazing plethora of choices to taste. You like Royal Enfield! They have near most of what you can choose from. They have ninjas, dirt bikes, quads, gators, some unique vehicles and all the accessories and parts that you need! I’d sponsor them any day! The staff you know me from coming in a couple times. Y’all are great!

I made an appointment to have my four wheeler serviced with an oil change and differential fluid change. Made the appointment a week early, dropped it off a day early and picked it up the day after it was supposed to be serviced. When I arrived, They told me that they still had not serviced it because they were behind. I live several hours away which is why I made an appointment and was very punctual but what is the point if they can’t hold up there end of the deal. Ended up purchasing the materials to do it myself and received a whopping 10% discount for the inconvenience. I can’t rate the store on their other services other than the service department but I definitely do not recommend.

Shane is professional, knowledgeable and has exceptional customer service. I recommend him highly when you go to Black Hills Power Sport to buy parts, a bike and everything else there.

Huge thanks to Black Hills Powersports! I was traveling from California and while in Rapid City found that my front tire was damaged. They where able to get a new tire on and get me back on the road to enjoy the rest of my trip quickly. Because of them I was able to make the remaining 1,500 miles home safely and with peace of mind. The entire staff was very helpful and took great care of me!

I purchased a 2020 R1 from Black Hills Powersports. Over the phone, I worked the details of the deal, making sure that all maintenance would be good to go and was promised a front to back fluid swap and general maintenance before purchase. I live in Colorado and drove up to Black Hills. Upon my arrival, I was greeted by the salesperson and taken to look at the bike. I was shocked to see that the brake-fluid was exceptionally dirty, oil dirty, and the maintenance promised was not delivered. I asked to get a break on the price because of this and because I was paying with cash, and I got no wiggle-room. Upon purchase, I bought canyon dancers that were not included after purchasing this not-cheap bike. I was also promised the second key and a service manual that has yet to come two months later. My title paperwork was then incorrect from the dealership and the DMV needed to communicate with them to get this issue fixed. In addition to this, after all of the troubles, I had to pay the $7.40 titling fee as the dealership refused to take care of this. After all this heartache, I would not recommend this dealer. Over promised, under delivered, and incorrect paperwork. The bike is in great shape, but the service I received was at most sub-par.