Foot Locker

Ordered shoes for my son in the store. Was told shoes would arrive on Wednesday or Thursday. They didn't arrive I waited until dinner time on Friday still nothing but I received a message from a complete stranger asking if I ordered shoes. The package was labelled with my address but was delivered to a completely different address across town. I know this isn't the stores fault but wanted to let them know UPS is not a reliable delivery service. Thank God this lady who received my package was an honest person.

I have been in Foot Locker multiple times with every intention to buy a pair of shoes but I just can't get the staff to greet or acknowledge me. It is very difficult to purchase a product if you can't try it on first. I have yet to have any positive interaction with the staff at this location and likely won't purchase anything here. It seems they are more interested in talking amongst themselves behind the counter than assisting customers.Buying a pair of shoes does not need to be a difficult task, but a poor sales team can make it one.

Horrendous customer service at the Stone Rd Mall location.I tried to return my sons shoes that he’s worn less than a handful of times due to a defect in the tongue. They were constantly twisting on him and he refused to wear them. The associates rudely told me they were too severely worn and that they will not do an exchange. Not sure how being worn 3 times is sever however I absolutely did not appreciate the tone and the way the older gentleman spoke to me. I will never support foot locker again. All I asked for was a replacement pair, not a refund.I’d appreciate being contacted by head office.

I would give a negative review if I could, this happened to me a couple years back and I decided to warn people. I got an item online and when I decided to return it at the store, the manager noticed the price tag was missing yet I hadn't touched it since it arrived so I tried to explain it never had one, he would reply by calling me a liar. This was followed by him telling me I can't return it because it was past 30 days after I ordered it yet when you order online it's 30 days after receiving the item, which I explain which was followed by you're wrong" from the manager

I never really knew this retail chain well. But looking for kids athletic shoes led me here. A guy called Justin was really nice and patient. Helped me find all the sizes I was looking for on their online system and ordered them for me. When we got it at home and some pairs are too tight or due to different brands, too small, we went back there to get help. This Justin happened to be there again, and patiently again ordered the half sizes up for us. Nowadays either you pay more in certain high end clothing stores or go through piles of funk at self-help places like Winners, this Foot Locker happens to be a good balance between the two, good service and three pairs of kids sneakers for $110 before tax. Pretty happy with this experience.

My daughter saved some money bought a shoe from foot locker and she paid at the store but they were supposed to be delivered to her but she never got it and we try to call them few times they never mind they told us to call to UPS

I just stopped in to grab a pair of ball shoes the other day. Very friendly staff! One of the employees here knows his stuff about shoes, that’s for sure. I went around March 28th and there just wasn’t a crazy amount of inventory. “Covid times” probably plays a part but as far as variety goes it was average. There weren’t too many basketball shoes, mostly street shoes but if that’s what you’re looking for this is the place. Lots of AF1, Airmax and trailblazer colour ways.

I went to Guelph Footlocker with my son to exchange 2 pairs of shoes, for proper size, bought online. One pair was almost un-touched, whereas, the other one was worn a few times. The boy at the store, told that one pair can be exchanged and the second one can't as it was worn out. We were looking at the other shoes for the size, when the boy came to us & told that none of the pairs can be exchanged as per store's policy. The store boy was very rude & was not ready to listen and gave us both pairs and just walked away. It was unbelievably horrible customer service, which was not expected from big chain stores in Canada. Myself & my son were stunned & looking at each other. Today we were in Kitchener for my son's game & went to nearby Kitchener store, afterwards. The employee on the counter was excellent and after thoroughly checking both pairs he exchanged right away. The customer service was amazing and we were surrounded by the staff and everyone was offering his help & they piled up a lot of boxes of shoes. The staff was very helpful & they even offered to order online for us. We will never ever go to Guelph store again. I suggest Kitchener staff should come to Guelph store and train/re-train its staff for customer service. I will never go to Guelph Footlocker again & stop my friends and family from going, as well.

I got a really weird ' you are not wanted ' vibe from the young lady associate with black/brown hair. She was drooling over this young black male athlete but gave me a look like ' what are you doing' here. I hope she harbors his baby. peace out !

Ordered and fully paid for the shoe in the store ..,on August 20 th...2019. Store staff told me will be ready for pick up in store with in 3-5 buisiness days waited for 7 days and called the store in Guelph where I ordered it and they said they will call me back on 15 minutes..Didn’t receive any call so farSo today called again the store to check and they said it’s probably not going to come in and staff asking me to come and get the refund with out any hesitation.,,what I was thinking if I don’t call them. Foot locker is going to have my moneyDo not suggest anyone to go tho this store especially if you are ordering it on line or to be picked up st storeVery bad experience..,