Suzy Shier

I have jus had an awful customer service experience at this location… this employee said her name is Adriana, she also said she is the manager (after she had already offered me if I wanted to speak with one)The whole situation could have been resolved by saying: “when using PayPal method, the physical store has not means to issue a refund SO the return needs to be requested online, the order needs to be mailed and then I will get the refund” THATS IT! THIS COULD HAVE BEEN A VERY SHORT CONVERSATION. I found this out online in one minute, after I left the store.So now, the story/context:I walked in the store, no one acknowledged me, this employee was not wearing a name tag, I was waiting by the cashier desk for few minutes when another customer ready to cash out yells at this employee (that she said to be the manager)She goes straight to cash out this person that came after me, I kept waiting, I didn’t say a thing.She proceeds to grab my package and rudely asks me the returning information they need. No greetings, no smiles, nothing, which is odd at the Canadian retails stores. Fine.She procedes to tell me that, because I paid with PayPal, there is no refund option for me and so my options where gift cards or store credit…I explained I needed the money back… so she repeated the same options, I repeated I needed the money and how could we find out a way of doing this, to this she YELLED “I am just gonna give you your stuff back since I have explained your options and you don’t want any”After some more back and forward she THREW me my items like they had NO VALUE, I asked for a bag, she yells (again) I don’t have a bag, I said: “I can’t take my clothes like that” so she YELLS again to the other employee to bring her a “GARBAGE BAG” from the back (attached pictures of what I took back home)She kept repeating the words “GARBAGE BAG”, as if she had some sort of complex and wanted me to feel embarrassedShe keeps yelling: “bring GARBAGE BAG from the back”, “here is the GARBAGE BAG”, take it, that’s her stuff and you can put it in the “GARBAGE BAG”.She showed like the brand Suzy Sheir has no value, she gave me the impression that she can get away with this treatment, she has no respect for the brand.She is the the face of this store location and she is the most unhappy, rude, arrogant, person I have ever met. She was not well informed of the services of the store, she straight forward sounds ignorant. I do not align with the values that this brand represents…

I believe her name is Adriana. She was amazing. Really really amazing. She shopped with me, she helped me with my clothes choice and she alwayyssss checked in on me and how i was doing in the change room. a really life changing moment with her. Adriana thank you so much. you have really made my night!

My biggest issue with Suzy is their return policy - they only allow exchanges or store credit - they do not allow return of original payment. At the time of purchase, the store associate mentioned a 14 day return period (which is in and of itself problematic because all other stores offer a 30 day return period), but she did not mention that I’d be unable to get my money back. All of this makes for a very disappointing shopping experience.

Lier and scammer as they got your money and never return back even if you want to return their clothes. Really not happy and not suggest to anyone. Cashier lady - Rehana told you can return in 14 days but later they refused totally and forced to get their card or exchange items which is meaningless. Never will go there.

I dropped by Suzy today with my toddler daughter and mom just casually looking around. I wanted to try something on in their changing room and the sales representative whose name was Niharika was so attentive, helpful and kind. She noticed that my daughter was with me so she offered to give me the bigger room to take her in with me. She was so polite and sweet! She was so helpful but also gave me space to look around. No matter how many times I asked her to check a size in the back of the store for me, she was always happy to do so. Great customer service! Absolutely sweetheart!

The associate who seems to have been working there for a long time needs more training than the ones recently hired! Very disresprectful, even mocking the customers which is definitely unacceptable!Will never go in if she's there!!

I often shop there, bought pretty dresses and tops many times. However, like other stores, when you check online, the colors are bright and different, and all looks pretty, but when you go to a store, you change your mind. Everything goes on sale several times a year. Suzyshier's problem is that you can't return the items, and you can just get store credit! However, if you purchase online, you can return the items both online and in store, but that's not for all the items. Also, all the staff in Fairview mall location are nice except one!!

Always have a great time shopping at this branch. Especially this time around was attended to by a really kind and sweet attendant whose name was Niharika. 5-stars not just for the clothes but overall experience.

Suzy were a bad girl in 70-is. Making money by stripping and posting racy pictures online. But now their pictures are just to raise awareness.The two women, from Manchester, posted the nude photos in an attempt to encourage more women to talk about their experiences of domestic abuse.One of them Suzy, 22, said: ‘Women can be victims of domestic violence and abuse as much as men. So we want to help women realise they can’t be afraid to speak out. We’re trying to normalise it.’

Please do yourself a favour and do not shop at this location. The store associate (Rehana) was so rude and it was very clear she did not want to be there. She repeatedly sighed at us, and what's more is that she told us directly that we were wasting her time. There were many more micro-aggressions. Honestly if you don't want to have the rest of your day ruined, do not shop here.