Lexus of Calgary

Very happy with my wife's new RX350. Thank you for the wonderful customer service and assistance Claudia Park...We also appreciate Krista Cole the help and the time to walkthrough the vehicle setup, features and presenttation...To Donavan Smith we greatly appreciate your professional and efficient approach...

I would like to recognize Claudia Park for her excellent customer service and professional approach, we never felt any stress in purchasing the vehicle, Claudia assisted us in chossing the model and accessories.We also appreciate the efficient and professional approach of Donavan Smith.To Krista Cole, for helping and showing me the vehicle, its advanced features and for answering my questions. Much appreciate the Lexus of Calgary Team.

What a great experience buying my new RX350! Claudia is lovely, no weird sales pressure. Yay! But let's be real, Lexus sells it self. Beautiful!

I have been going to Lexus of Calgary since getting my 2020 IS 300. Shad was transparent and helped me choose the best vehicle for my needs. All of my routine service appointments have been efficient and seamless, with quick communication about the status of my vehicle. The service department staff are incredibly responsive and helpful. I also love the complementary detailing and windshield chip repair. I will continue to go to Lexus of Calgary for services and any subsequent vehicle purchases.

Claudia was very professional and helpful getting a new car of my dream. Definitely recommend!

Went in to look at LX 600 today. Brought the wife and baby to see how they liked it. Not a single sales person bother to get up to talk to us. Not impressed at all. Makes me question what it would be like once they had my money, if they don’t even want it in the first place. Mercedes and BMW next-door were more than happy to talk to us. Guess I’ll take my money there

Purchased a NX from Lexus Calgary recently. Excellent & professional service delivered by Melcolm Kan. He followed through the whole wait time and kept me up-to-date with the delivery schedule. Highly recommended.

UPDATE 2:Purchased an extension cord to use the block heater 2 days ago. I had asked specifically if it was working and was assured it was (since this was to be my winter vehicle). When I went to plug it in, sparks flew from the point where the plug attaches to the cord and the plug simply fell off. It appears to have been attached with tape - it doesn't even appear the wire was frayed - it's a clean break. It looks like somebody literally taped a cleanly broken connection together. I can't believe it.-----------------------------------------------------UPDATE changing from 4.5 stars to 2:First, one of the few requests I made of Lexus before the purchase of the used car was for a windshield chip in the middle of the windshield to be repaired. When I picked up the car, it did indeed appeared to be repaired. They had volunteered that they could fix it, as I had been concerned that chip could easily turn into a crack as the winter set in. Sure enough, at the first cold snap, I heard a crack while driving the car....in front of my eyes, the sealed chip had a foot long crack going both left and right from the middle of the windshield directly from the original chip. In the next 5 minutes as I drove, the crack spread across the entire windshield. I sent a polite message explaining what happened and asking if this was done in-house or if they used an external service (since most external services have a warranty against just this sort of thing). No, meaningful reply was given as they simply reiterated they had repaired the chip. I would have been better off going to an windshield place and paying 25$ to have the chip fixed properly than now have a completely cracked windshield at the first temperature drop.2nd, one of the rear lights is out. It will light up if the brake is pushed, but is otherwise off. Now this was something I had checked at the dealership, and in fact, had noticed, but then when I asked the salesperson to repeat the test, they pushed the brakes, and I thus thought I imagined the condition. I was very cursory about this as they assured me all lights were working (I specifically asked if they had checked).3rd, from the moment I first test drove the car, I thought I noticed a bit of a rough ride at highway speeds. So much so, that I pulled off the highway then wanted to try to get to speed again in an industrial park. In the park, I couldn't go quite as fast, so it seemed like maybe it was just the rough road on Deerfoot. The salesperson assured me she could have the alignment checked. I agreed, and when I picked it up, she assured me the alignment was fine and had been rechecked. She suggested it may be the fairly new" tires - I don't know who put these on

I truly feel valued by the Service Dept at Lexus of Calgary. They truly care about their customers and it shows. From the valet drivers to all others on the team they understand how important it is to look after their customers. The communication and the thoroughness of each visit is appreciated. The value added touches separate them from other dealership and is what keeps me coming back for the past 10 years. This is a top down culture and is the secret to their success. Thank you.

Lexus has always been incredible with their work and costumer service skills and I have been with them for over 7 years now. My experience has always felt personable and enjoyable and the work has been fantastic. I very much enjoying going there now for appts with or without my 2 small children! Thanks Lexus!