Gordon's Homes Sales

My wife and I have owned and lived in nice homes and in great places for the last 50 years – in Asia, Europe, and North America.We bought our current home from Gordon’s Homes in 2016. It was custom built to our specification. From date or order to delivery and installation complete with appliances, blinds, decks, was 3 months!It is the best home we have ever enjoyed by any measure especially value and factory-built quality control. It is just what we needed to downsize and live a simpler more practiucal affordable life.We love it and are most grateful to Jeff Wagner and Gordon’s Homes staff for such great service.

Everyone at Gordon’s Homes has been incredibly friendly, supportive and accommodating during the process. Even before spending a dime or committing to anything, everyone frequently made time to squeeze us into their already busy days to answer questions and address our concerns. I highly recommend everyone at Gordon’s Homes for their knowledge, attention to detail and friendliness! They’re a pleasure to work with!*Edit: Everyone is still accommodating but since making our down payment in September (with a delivery estimate of late May) communication got slower, and our date has been pushed several times due to labour, supply issues etc. etc. We’re now not expecting delivery until at least mid July and with every request for update it gets pushed further into the future.

STAY AWAY. Dealing with Gordon's Homes Sales was one of the worst experiences of my life.We bought a home from them, and they told to get our site ready because they needed it out of their lot in 2 months time or we would be charged storage fees. We scrambled and got our place ready, and then they gave us excuse after excuse for another 7 months why they couldn't deliver it -- their truck driver was sick, their truck broke down, their bobcat was on another job, etc. And they consistently cancelled delivery the day before the house was supposed to arrive, it even became a joke between our friends and family where they would say, tomorrow is the 4th supposed delivery date -- has Gordon's called to cancel it today

Working with Gordon Homes was a pleasure. Jeff was extraordinarily helpful throughout the process. The sales staff, the owner and the set up crew were all very invested in the success of this project. I am not sure I would have been successful working with any other dealer. I love my house and have found that the quality of construction is better than stick built homes I have owned. I would definitely go this route again. In my area I would have had to wait for at least a year to get a contractor to even start building a house for me. Thank you Gordon Homes!

Good home, bad company. Buyer beware.********************Edit: Shortly after posting this review we received an aggressive and borderline abusive phone call from a Gordon's representative. To the owner, you can be sure that we have been in contact many times since April and either we keep being told to be patient, or else we just never get a call back. If your staff told you we haven't contacted you since April, they're lying to you. At any rate, if you really care about customer satisfaction, you have our number. Talk is cheap, let's see some action.*********************Original Review:My parents ordered a 27x66 modular home in late 2020. When it arrived, Gordon's initially placed it backwards on the foundation and had to remove and reinstall the home. The walls sustained significant cracking during the process that had to be repaired. Payment in full was required before we were allowed to inspect the interior of the home, but when we finally did get access we observed a large number of warranty issues.These issues included: faulty tile installation, incomplete finishing, electrical issues, and numerous other unfinished details (15-20 issues in all). Gordon's promised resolution in 30 days, which then stretched to 2 months, and now 8 months later some issues are still not resolved. During the process we have had many issues with poor workmanship requiring some repairs to be redone (e.g. backsplash tile had to be replaced twice) and general issues with Gordon's crews not showing up when they say they will, or leaving after just a few minutes without doing any work.The gas fireplace installation also took 2-3 weeks and 2 different crews because the first ones were not prepared/capable.After they completed the installation we had a dangerous gas leak into the interior of the house. The fire department advised us to turn off the gas and evacuate immediately, which we did, but when we called Gordon's they refused to come and take a look at it. The root cause of the leak was found to be the fireplace that Gordon's had just installed.In addition to the issues with the home itself, we were repeatedly pressured to sign off on the warranty even though the issues were not resolved. The office staff were rude and openly lied to us on some occasions. Getting anyone to return a phone call or address an issue is extremely difficult.Overall, while the home itself is comfortable and we are quite happy with it (other than the remaining warranty issues), we would never do business with Gordon's again because the entire experience has been very frustrating and time-consuming.-Bill in Saanichton

I purchased my Kelowna home in Mar 2018. Everything went great at the beginning, however It’s been almost two years and I’m still waiting for some warranty work to be done which had been reported before the first year was up....I have cracks fromsettling and was told it would be done when they were in my area. I have also had caulking come through ALL my trim so it looks like the trim was painted messy....(this didn’t show up right away). When I contacted Gordon Homes I was told that there was an issue with the supplier in the factory and it would be covered under warranty. This was in the Spring of 2018 (I provided quotes and waited to hear back). We are now in Feb 2020 and after a few email attempts I have not had any return phone calls.

Jeff Wagner has been wonderfully helpful and easy to deal with. The company install has been flawless so far and they even helped us with our tenancy agreement. Truly impressed with the fit and finish in our new home. This company is so easy to deal with they already feel like family.

What a happy day - the day we first drove into Gordon's Homes! And purely by chance!We had never imagined that we'd be able to create such a personalised home for ourselves in a manufactured format. Jeff Wagner took us through the first steps of the process that day and we left full of excitement and ready to purchase the lot we'd been dithering over. During the next few weeks we did our own custom design, which was then interpreted very accurately by the draughtsperson at SRI Homes. When we were ready to place the order we were confident that the additional diligence by everyone at Gordon's Homes would ensure a successful outcome. We were not disappointed. The home arrived exactly as designed and we were also pleasantly surprised by the high standard of the finish internally and externally. Having previously built five homes for ourselves of traditional construction, we were not amateurs to new home building, but the finished home exceeded our (somewhat nervous) expectations.Through the whole process Jeff and his team at Gordon's Homes kept us fully included in the progress. This was crucial to us as we were not able to be on site other than for quick visits. The project was totally managed by Jeff - from Building Permit, through site prep and installation of a septic system to the construction of decks and porch when the home was on site. We also fell for an EzLog cabin for the backyard and this too we merely had to pick and hey presto! it was on site and totally complete!Because our new home is on a Gulf Island, we could not have undertaken the project on our own without huge headaches. By having used Gordon's Homes, our enjoyment of our home and location are not compromised by memories of nightmares which would, no doubt, have occurred without such professional guidance and help.We are grateful to Jeff and everyone at Gordon's Homes and have no hesitation in recommending their services - in fact since being here our home has attracted a huge amount of admiring comments - and friends of ours (through our recommendation) our currently awaiting delivery of their new home courtesy of Gordon's Homes.Well done to you all at Gordon's Homes!

Shawn was very helpful and made our experience of designing our home a pleasant one. Unfortunately once our house was delivered it took much longer then we were told before it was ready to move in but overall appreciate the craftsmanship and would recommend Gordon homes to anyone looking for a manufactured home.

We recently just finished up with Gordon’s and we would fully recommend going this route. The sales staff were not pushy, made us feel comfortable and really helped us get what we wanted from the house.The floor plan fits our lifestyle and maximizes all usable space and being fully ready to live in with light fixtures, blinds and appliances was a huge bonus for us.We also hired Ecklundson Construction, their affiliate company for our site prep, decking and skirting were very satisfied with the work quality as well as their friendly staff.Overall since our first conversation to finish we are very happy with the final product.