U-Haul Moving & Storage of Inkster Park

AVOIDPAID FOR MOVERSTHEY DIDNT SHOWREFUSING TO GIVE REFUNDGOT YELLED AT BY Alexander Chand (Manager at time)

As a long-term renter of storage lockers from Alex & his team at U-Haul on Inkster, I am beyond happy with the quality of service and amazing experience we have had to date. Staff are amazing in responding to my inquiries, never have any issues and always willing to go above and beyond when renting any of their vehicles. Even though it's a bit of a distance from my residence and moving locations would be more convenient, I prefer to stay at this location and don't see myself going anywhere any time soon! Thank you to the U-haul team for making our experience a positive one for many years!

I got my hitch installed here. I booked and paid online. They called me a week before just to let me know that they had everything in stock and I was good to go for my appointment. Fantastic customer service at this U-Haul. I would recommend the Inkster U-Haul over all the other ones in Winnipeg. I think my appointment was for 11:00 a.m. by about 12:30 they were phoning me telling me that my car was ready to go. Good job guys and thank you very much.

If I could give 0 stars I would. The women I spoke with in the phone and in person had terrible customer service and was very argumentative. They completely over charged me and kept my deposit. The general manager was a big help and had helped resolving this issue. Overall the people in the office are rude, and have 0 people communicating skills and should not be working with the public.

ALEXANDER CHAND is a complete JOKE of a manager. He is completely unprofessional and very hard to deal with. Would not recommend.

Huge shoutout to Alexander Chand. He asked questions about our moving situation and gave us an excellent recommendation that saved us $$$.Friendly and efficient service!

Manager was able to resolve my issue and provide good suggestions when getting the wiring for my trailer.

Terrible... I booked a 20ft truck to drive 1600km almost a month in advance at the Inkster location, only 2 blocks away from my storage unit... They called me 3 days before confirming that my truck was going ready for Thursday... ####on the day before, they move my truck pick up to U-Haul on century#### When I got there they gave me a 26 foot truck old as hell, the oldest in their fleet the receptionist said... I said I only need a 15 ft... I request a 20ft to be safe...Now, I'm sure I will burn way more fuel if this piece of junk make there.And this is not all, has no USB charger and the 12v adapter charger doesn't work.Very disappointed with U-Haul service.If I make there, I will make another review!

Upon reading the reviews, I wish I read them prior to renting as I see others have had similar experiences.This is a rating for U-Haul primarily as I'm not completely sure where the problem fully lies.We rented a 6*12 trailer for a 24 hour period from the Inkster location - 615pm Friday to 615 pm Saturday. 5 hours before we were to pick up our rental I got a call from UHaul saying they do not have the trailer for us - something about repairs and offered a smaller trailer. I wasn't happy as we needed the bigger one. The lady on the phone did say that she would give me the $50 reservation guarantee so that was nice. Not even 5 minutes after getting off the phone she calls me back saying as a matter of fact they do that the trailer and the story changed to being something to do with scheduling.When we picked up the trailer, I almost got charged double what the amount was supposed to be.Next day, we are running a little behind so we called 3 hours prior to our drop off time and were informed that there was no other reservation after us and we could extend our rental. Only to get a call later saying that someone was at the location waiting for the trailer and that they had it reserved for 5pm. That's an hour and 15 BEFORE our 24 hours were up.No impressed and won't be renting a UHaul again

Well, I dealt with Ryan. As long as everyone is as knowledgeable, friendly, patient and respectful as he was, then you have nothing to improve on. He helped me through every step of the way. He suggested a different trailer than what I was thinking was best. (He was right). Even gave tips and pointers how to secure my load in the trailer as well. I was moving a really awkward load. Top heavy and wobbly. But everything Ryan said made sense and there was zero issues.Thanks for you help and knowledge Ryan. This was old school “TRUE CUSTOMER SERVICE”. What I believe the world is missing these days. Someone who actually cares about servicing the customer and the safety of his customers. This is a lost art these days. The only words that come to my mind to describe my experience would be “wow factor”.Thanks again. I will be back.