Grainger Industrial Supply

Had an order from a few weeks back and figured I'd contact the store before I made the trip to get my item. Called in, only to find that there is no way to contact the local store itself to ask if my item was there. Emailed the person I had originally been in contact with and after a little while heard back saying yes the item was still there for pickup. Made the hour+ drive there only to find out the item was not there and had been sold to someone else. If you do place an order I would triple check and be explicitly clear for them to verify that your order is there. I won't make that mistake again, if I ever go back. I understand we all make mistakes but a couple minutes to walk to the back room to confirm an order is actually there is basic 101 customer service and this place appears to be lacking that.

These people were really helpful. I don't get there very often, but it's that place we're important people go.

Terrible customer service and even worse delivery. E24 Metro is absolute garbage. you are next" on the delivery tracker

In short - unreliable.I ordered two time-sensitive items on March 3, with an estimated pick-up date of March 15. Turns out that I won't receive my order until mid-April (and I had to call customer service to get this info). Very easily could have bought these items elsewhere, and I would have, had they been upfront/remotely accurate re the arrival of my order.

They've made a lot of changes recently. Excellent service and attitude. They sell to the general public in addition to businesses. Drop in for the clearance section alone - it's Awesome.

We ordered some brown paper bags from them and just about every one has a rip in it somewhere. Would definitely not order again. Terrible quality and have not responded to emails asking for a solution to the terrible quality we were sent. Do NOT recommend.

useless. calls don't go to stores, just a general call centre. option 1 is help selecting a product" but the person who answered did not even know what a sheave was. told me "well we have over 9000 products so..." its like calling a restaurant supply store only to have the phone answered by someone who has never heard of a plate before!"

Had an order for some hardware cloth, which wasn't in stock. Prices are far cheaper than the big box stores for the same products. They were clear from the order date when the item would be ready for pick up. The hardware cloth arrived 2 days earlier than the estimated date.I opted for curbside pick up, which was really just going to the door, telling the employee the order number and them bringing it to a table at the door. Everything went smoothly and as expected. No complaints, glad to have this resource available!

Do not fall for their expected delivery date". They use Metro E24 Solutions which is absolutely horrible. My original order had an expected delivery date of Nov 25. The actual delivery date was Dec 2

Don't ever order from these people. They sent us an empty box and forgot to put the product in it. This company has some serious issues with shipping and receiving. I would go elsewhere. We also spent an hour on the phone to try to solve the problem only to be let down again. Shop elsewhere. Epic failure. Should be zero stars.