SMD Automotive Ltd

ALL CUSTOMERS READ THE FOLLOWING EMAIL:The following email was sent on October 26, 2021, and there was no reply from SMD Auto.Dear SMD Auto,On July 27th, 2021, I booked in a pre-purchase inspection on a GMC Sierra 1500. The only concerns listed on the report were a broken oil pressure gauge and no tread on the rear tires.Your mechanics gave us confidence that the vehicle was in good working order for our cross-Canada road trip and I went ahead with the purchase.A few weeks after taking ownership of the vehicle, we noticed that the brakes would occasionally shudder or make a grinding/scraping noise when braking. We ignored it for the meantime.On August 31st, 2021, just outside of Thunder Bay, Ontario, the brake pedal dropped almost to the floor while driving, and the ‘Service Brake System’ message was displayed on the dash. There was no braking material left in the rear drums and the wheel cylinder ruptured. This left us in need of a full rear brake replacement - drums, wheel cylinders, shoes, and a new master cylinder, which set us back just over $1100. On the SMD inspection report it says that brakes, pads, shoes, and drums were inspected as part of the pre-purchase inspection. The brake lines were also identified as badly rusted. I’m not sure how such a severe safety issue could pass through your rigorous pre-purchase inspection report checklist, raising concerns about the thoroughness of your pre-purchase inspections on other vehicles.The tech who performed the inspection was Jens Steinebrunner and the service advisor was Shanice Smith. We paid $119.56 for the service.I look forward to hearing back from you,Kieran Clark

I have taken my different vehicles that I have owned to SMD for over a decade and have always had great service and great experiences. I always feel like they have my best interest in mind. They have worked with whatever budget I have while being honest and doing the job propery every time.

I can't say enough about this amazing team. Over the Christmas holiday my car started acting up with the cold snap and my car kept saying my engine was overheating and was unsafe to drive. After every auto shop told me I'd have to wait 3.5 weeks to be seen I called SMD and the incredibly helpful and got me in to be seen the next day. After finding out that it was just the cold affecting the sensors they sent me home free of charge (after topping up my fluids). I cannot recommend this team more! Thank you so much to the SMD Automotive team and happy holidays!

Great girl answering the phone and taking bookings! Car refused to start in village and I called to tow it in. She said no problem bring it in! Other shops rude and said maybe in 10 days they could look at it. SMD means service! Thank you

Excellent friendly and well priced service. I needed a new tire for my car and they assisted me in finding the right replacement given the tires I hard could not be found anywhere.

Sammy & Shanice made my experience seamless right from the start. The tire experts chose the best set of tires within my budget & got me set up within the day. I'll be back soon to get the brakes done & thanks for the heads up! Excellent service all around. 10/10 I definitely recommend :)

Phoned SMD with an exhaust problem with my truck on a Thursday afternoon. I explained i was in no rush but would like someone to take a quick look so parts could be ordered and repaired any time in the next 30 days. Jim agreed that after 10am the next day would be good so i suggested 10:30. He agreed, and I arrived the next day at 10:35. The big guy at reception replied that Jim was in a meeting, not available. Neither was anyone else in the shop available for a 2 minute check. I went somewhere else and will not return, and I will also let my local friends to avoid appointments, which are clearly not honoured.

Every single person at this business treated us with kindness and respect. When they found my cars troubles would get into big bucks, and better off a warranty claim, they called me and suggested it. Their fee for the disvovery was very fair. Thanks so much, SMD automotive.

Breaks failed on the weekend we were moving house, an absolute disaster and these guys got it all sorted for the next evening and for a very reasonable price, despite being incredibly busy. We're so grateful, would 10/10 recommend

These guys were accommodating and professional and helped me with the repair of my truck. They were fast and efficient and all of them so nice! Jim even took the time to explain to me what was done and the issues that were happening, so I could have more of an understanding. I would recommend these guys highly.