TELUS

Have no idea what the guy previous is talking about - John and the entire team at the store was AMAZING! I spent hours in the store for a niche problem with Koodo and because the advisor he spoke to (and their manager) refused to help us in my situation, but John and team refused to give up and we solved everything at the end. Very grateful for them and would not hesitate to go back and see them for anything I need in the future. Thanks guys!

I APOLOGIZE FOR THE LONG RANT BEFORE MY ACTUAL REVIEW! BUT I MUST, IN ORDER FOR YOU TO UNDERSTAND MY 5 STAR RATING.My Samsung charge 2 watch stopped working at the end of April 2022. When I called in, Telus asked me to take it to a mobile klinik but there, the agent told me they do not deal with smart watches just tablets and phones. I called telus back and they asked me to take it to either of 2 locations: Samsung at Scarborough Town Centre or Samsung at Yorkdale Mall. @Samsung Scarborough, after about 45mins of completing paperwork, the agent advised me that if I take the watch to Samsung Yorkdale I won't pay a shipping fee since there are technicians right there at that location. A few days later, I went to the Yorkdale location. There, they told me that I should go to Samsung Eaton Centre and not come to them. At this point, I grew very frustrated and left! I called telus a few days later and they told me I should return to the telus location where I originally got the watch and that's in Ajax. Keep in mind I now reside in Toronto. Credit to the two agents there (Maran & Daniel), they were extremely patient and helpful. I got my watch issue resolved (or so I thought). I could gave sworn that I was told that it would take 3-5 days for me to get the watch shipped to me. After about 7 days, I followed up but I was told that I must have misunderstood and it's 3-5 weeks and not days! I canceled the transaction and went to a location in Scarborough (PC wireless). There I met a very helpful gentleman who ordered me a watch and told it me I can pick it up in about 3 days. 3 days later, I followed up and was told that it is on back order and that I'll be getting it by June 10th. 10th turned to 13th, 13th turned to 22nd! Wow!!!On June 13th after getting this news of further delay of the watch, I casually walked into the Telus location at Fairview Mall, and PROBLEM SOLVED! I was attened to by a very patient and understanding Customer Service Team especially (Abisheik, D). I walked out of there very satisfied! Thanks Telus Fairview!! Thanks for resolving this issue! Though no one can tell me what to do with my current watch, I'm left paying the balance left on it plus for a new one, I'm just satisfied I can have my smart connection device again. Thanks!!

I went into looking to activate a business phone line. Omar, the business sales consultant, presented himself as professional and knowledgeable in our interaction. He was easy to communicate with when outlining plan options, terms, & conditions. Furthermore, he was able to secure an offer that lead to monthly discount and even waived the connection charges. Look forward to continuing my business relationship with Telus. Thank you!

Staff were great everyone at the store was involved in the transaction since the store was empty. Great service very pleasant.

As of date, customer service at this location has been pretty stellar each time I visited - any telecom company in this country is horrible to deal with, but the sales persons are trying their best to help customers here & seem very honest. When you ask questions, when you change your mind, when a new phone gives problems, they seem (at least from my experience) to be endlessly patient & try their best.Their sales person Anastasis (whose name was prob. already mentioned in the reviews) really does go the extra mile & seems very experienced in product knowledge. Only 1 star taken off for TELUS itself being a headache to do business with.

Watch out for the staff at this store/location. We went here to purchase new phones and renew" our plans. Dealing with Canadian telecoms is a pain at the best of times

Came in today for some help with my phone, they helped with everything I needed and also went beyond. Wonderful place!! Wonderful service!!

Thanks to Alif’s outstanding customer service, I successfully set up a plan for my son’s Apple Watch in minutes! This is after spending hours on the phone (repeatedly explaining the issues to at least 4 different tech supports/sales@ Rogers!! It was so painful). It’s rare to find people who are both knowledgeable and are willing to go above and beyond to help customers solve problems - Alif is one of them! He took the time to make sure I set up everything correctly before I leave the store. After this experience, I totally gave up on Rogers… I am switching!

Went in shopping for a new phone, Vidit was great help. The whole staff was very welcoming and was involved in the transaction.

This store seller service is really terrible. I almost wait to 35mins even do not say anything and never stop talking with co workers. Go to another store even I really do not want to put the star1.