Structube Furniture Store

Fantastic value for money and every staff was so kind and helpful.We ordered some furniture and decor including a dining table, chairs, a coffee table, etc online. We got everything in two weeks, and everyone in this branch assisted us so kindly and friendly.In fact, we were slightly fed up with the design of IKEA, so Structube was a great substitute for us. We will definitely buy again at this branch when we need to buy new furniture and decor.

Best customer service out of any furniture store in Calgary. I was assisted before I had even let go of the entry door handle. A rep suggested a matching bookshelf that was part of the same set that my tv stand was a part of. 10/10 coming back in the future.

In the last 14 months I've purchased a lot of items from Structube including bed, sofa, tables, office desk, chairs, lamps, etc. I'm quite satisfied with the quality and creative design.The prices were also very reasonable. At the Signal Hill location in Calgary I received excellent service from a team of friendly and professional staff. I forgot most of the names but one lady by name of Shalmali helped me choose the right product for my bungalow and gave me very professional decoration ideas. She has very good taste. Thank you Structube. I'll be back soon to find out what's new!

After having a not so good experience at another furniture store i found a campairable sectional here at Signal Hill Structube. The staff were helpful but not pushy and patient while i made my decision about my purchase. Ash and the team that day helped answer all my questions clearly and i finalized my purchase. Shipping came in the time frame given and product was as described by the staff because they didnt have a model in the store. Overall i would come back again. I recommend checking out this store for furniture needs. Thanks guys!

Service was not from this store but structube deleted my review off the website.Bought a sectional in 2021, Kinsey Blue L Sectional to be specific. One day I heard a pop after sitting. Called them, someone came and claimed he fixed it.There is currently a sink in my couch with the visible spring bursting out below. They are blaming on wear and tear. This happened 6 7 months after purchase. I am the only one that uses the couch and most times I'm at my desk or in my bed.They refuse to do anything to help. Very poor service. It didn't even reach the one year. I'm stuck with an couch I spent so much money on and it is of no use to me currently. To add to this a year later all the firmness seem to have evaporated from the couch. Instire quality feels great.I'm not sure how much damage I could have done to cause this. Poor quality. Very poor after service terrible.

I purchased a few items from Structube and always get assistance loading my car. Well, I went to pick up my order, they load my product on a cart and told me to take it out myself because they are not allow to leave the store for safety reasons. In the meantime another employee was outside assisting another customer loading her car. Guess they pick and choose who they assist. I ended up loading the product myself. I left the store feeling angry, so within 15 mins I returned the product. They just lost me as a customer. I really did not want to give them a star with Google I had to give one.

This is my first time shopping here & it was not a good experience.I walked in and all staff were standing behind the counter. I was so excited to put my order in for the couch I wanted, asked how the ordering works as I need it for a certain date etc.. The girl that helped me completely ruined my mood, looked at me with a blank stare when asking to order the couch, spoke to me in such a condescending tone. The other staff members (bald guy & the manager) stood behind her, not saying anything - (apparently this is nothing new) not helping her/or me & making me super uncomfortable as they just watched me stand there.I don’t know if everyone in the store was in a bad mood or something, but it being my first time ordering furniture, this was a HORRIBLE experience. I most CERTAINLY was discriminated due to my age & they didn’t take me seriously because they asked me to put a certain amount down for my deposit but every other location told me i can put down any amount i’d like.Even at the end when I paid my deposit, she just hands me the receipt and doesnt say a word.go to any other structube, this one is horrendous.

As a frequent customer of Structube, I’m VERY DISAPPOINTED! First time making a purchased from the Westhills location, came to pick up my media unit and the guy offers me a dolly and tells me to load it myself! Said he can’t help me! Where is some politeness and customer service in that? Ridiculous!

Garbage quality. Nothing straight. Thread for the screws are not working. Call them to return the products, they told us to file a form which we did. Obviously they pretend they never received the form and that after 7 days it’s too late to return the product. Absolute thieves

In short, I would advise that you never order from this store.I placed an order for six dining room chairs on August 15, 2021. I was informed that the chairs were on order and would likely arrive from Montreal before thanksgiving, however I was willing to wait as I am empathetic to the pandemic and difficulty in getting shipments. Furthermore, the sales associate informed me that this order could be cancelled at anytime