Alberta Precision Laboratories

The new system of operations to handling people to have test is very bad. And also to make appointments has made complex and it was hard for me to make appointment. The persons/workers are fine, it seems to not enough workers or poor management or the way to handle the process of handling patients .

Had an appointment for 2:20. And they called my name right at 2:20. The receptionist was friendly and efficient. The woman that took my blood was absolutely lovely. No issues, I would definitely go back (with an appointment!)They loose one star because they ran out of cups for a urine test.

I made an appointment for the first time at this location because the date was closer. There was an Asian lady at the counter who I find was rude. She called my name and I wasn’t sure what to do because at the other location, a physician will come out and lead or direct us to the room.When I walked to the counter in confused, she said “Next time when we call you, come to the counter”. Then she made a small laugh like I am a dumb new immigrant who don’t understand English. I felt discriminated. She told me the room number quickly and turned away so I was waiting for her. An Asian patient at the line pointed me the direction.She should ask whether I know where to go, but just laughed. Such an unprofessional and bad service! Obviously, I don’t look like I know what to do so laughing is not a way to serve the patient. I never had this problem at the Beddington Town Centre location. Other than that, the healthcare professional who did the test for me and another professional who answered my question on the way out was helpful so the two stars are for them.

I have terrible anxiety over needles and this + market mall are the only places I go too. I tell them everytime and they're so careful, quick and considerate. They've always gotten it done on the first try and its been so quick. It seems like they're understaffed but walk in was only 1hr wait. I just wish the front desk staff had a friendlier attitude I know they're tired from the rush of people all day but it would def make the experience a lot better! Still recommend it because the care they put in to making sure you're comfortable is amazing.

Dropped in today and they were very busy. The desk nurse indicated over a hour wait. She suggested that she take my wife’s name and put her in the queue. She as very helpful and indicated that they would text us and we would have 10 minutes to get back. Great system and good staff. We were back within the hour.

April 8th my appointment was 8.15 am.I have to wait for more than an hour. Alberta government is talking about privatization for all medical systems. I believe day by day getting worst. After privatization I observed that they cut off the stuff. This is the result for privatization. Before it used to be better service.

Very slow service took me 1 hour and 30 mins to get my blood work done. The staff is sometimes rude and there is no proper workflow they will keep yelling the patients name even when they are inside poor lab system. The rooms are confined with no proper seating. Will have to keep coming back as there are no other locations.

1.45 hr wait for appointments, this place is absolutely disgusting. No seating, garbage everywhere. Blood on the walls, dirty gauze on the floor. The people Behind the desk yell and scream, and they don’t follow any clean between client protocols, no wiping down was done, they brought me right to a room that someone was occupying. This place needs to do better.

I can't believe the unprofessional staff that run the lab. Staff from the front desk talking so loud the whole office can hear personal information to the Asian lady that did my blood work was extremely aggressive when inserting and removing the butterfly clip that draws the blood out. Telling me (a person who gets blood work done routinely) that it's supposed to hurt all the time and blames the tool. That wasn't the cherry no the cherry on top of this horrible experience was when I told the lady it hurt and how I felt she was being aggressive and rude. She goes to her other co-workers and discusses it real loud so everyone else can hear. I will not return to this location. Over worked/under staffed. And the whole time they DIDN'T sanitize any of the rooms while switching people.

Waited 40mins WITH A BOOKED APPOINTMENT. Waiting room was packed full with people waiting outside… just a zoo…Lady taking my blood had ZERO care for me, gave me ZERO introductions and seemed to hate her job. Just an overall bad experience.