The Watch Hospital

Been re-opened with new owners. Previous business were lovely people and I am part of the goodwill continuing customer base... my old Casio ProTrek fell off my wrist. Made a call to check they were open as have been shut between owners, I guess and popped in. Absolute expertise and years of experience most assuredly still to be had here. The chap just knew by eye which spring bar I needed. Fixed for a tenner, which aughta have been more! Batteries and straps...and not a useless relic anymore! Hugely recommended.

Took a watch in that had got too tight for me but didn’t have extra links to extend it. Ian and Andy were so helpful and fitted a longer clasp fixing which was perfect. Great I can wear the watch again. 5* customer service.

Courteous and professional customer service replacing the strap of my watch and fitting a new battery at very reasonable prices.My previous shop wanted to send in the watch to their work shop with an estimated waiting time of 3 weeks; here I did get the same quality service within 20 minutes whilst being in the Atria Shopping Centre. Thank you again!

Superb service. Instantly replaced my watch strap. No fuss or long wait. Really friendly chap. Would highly recommend.

Went to have some links removed from my Armani watch and the guys there were gentlemen. Speedy and a great price and even free if I decide to adjust the links in the future.... 5 star service!

These guys couldn't have been more wonderful. They were very realistic about what they thought could be achieved with my watch which I really appreciated. It was quickly fixed within the week and a handy text sent when ready for collection. On collection they gave me a full run through of everything they had done, including cleaning and a few extras thrown in due to some slower days for them. My watch looks BEAUTIFUL and I really had to hold back tears when I saw what a great job they had done.I work as a veterinary nurse and so my watch truly is an extension of me so I have very much missed having it this week, but I'd happily hand it over again to these guys with how brilliantly they've cleaned it up and given it a new lease of life. They exceeded my expectations and the price is beyond reasonable for the work they carried out.Very impressed and would definitely come back again in future.

I went in to get the bracelet to my watch adjusted after another shop had removed all the links and was unable to get it put back in. Andy was very helpful and quickly put the bracelet back together and helped me adjust the size afterwards. If I have any future issues with my watch, I know I'll ask for him and would recommend others to as well.

Took two watches here for repair and battery change. The guy behind the desk clearly does not enjoy his job as he was extremely rude, stroppy and it felt as though I was wasting his time, quite ironic as its a watch shop! Rather not give them my custom, took the watches back and never coming here again. The staff in the luton branch are much friendlier and actually want to help you. Please be warned!

The two gentlemen at the Watford Watch Hospital were friendly & polite. They did exactly what was asked for, on time and at a very reasonable price. The work was completed on the premises within an hour; contrast this with being told that the watch had to be sent away and would be ready in 6 to 8 weeks!

Really good and helpful. Were able to repair my daughter's watch strap rather than having to replace it and it only took five minutes.