Kal Tire

The team at this location is spectacular! I am not a 'car person', and often feel overwhelmed /unfamiliar with the maintenance. The team at this Kal Tire is patient, kind, and very helpful. Lots of flexible booking. They are friendly to my dog. I had my breaks replaced and when I noticed a strange noise, they quickly RE replaced my breaks with higher quality parts. I am so happy with my service here, and will continue to choose Kal Tire over my previous car dealership!

Came in today to purchase 2 new tires due to one being flat and another was slowly leaking air. The young front desk attendant recommended I replace all 4 because my vehicle was AWD. He told me I had no tread left on the other two tires. This was not true at all. I asked him to please stop upselling me and I would only like two new tires. He then said he was not trying to upsell me and then once agaon recommended I replace all 4 tires.I then left stating I was going to OK Tire. I had a professional experience at OK Tire and I will no longer be returning to Kal Tire for my tire needs.Very poor customer service.

CONSUMERS BEWARE!!! Went in for tire swap then told car needed an Alignment. I asked how they determined that - was provided a report generated by the technician following what seemed like a simple adjustment" that took mere minutes and cost $135; reference red/green columns

My tire kept going low so I called in to see if I could get it looked at. I was told they had availability at 2pm. Once I arrived I was assisted by Ryan who was awesome, professional and helpful. Even took the time to explain to me how the plug works.Will definitely be back for all my tire needs

Never again!!! 3 wheel alignments in 2 days. Could have done very very serious damage to our car. Manager never came out to see the car nothing when he was told about the problem .The first one you couldn't even move the steering wheel. When we were turning corners the steering wheel would not come back into place normally like it should, and pulling severely to the right. We looked at the car and moved the steering wheel back and forth parked. The front wheels were making crunching noise.2nd time steering was better, but the car was all over the road.3d time still not the best. Never once did the Manger Larry come to check in nothing. Plus no test drive from the technician to make sure it was done right.Left him a message to call never did. He was there but just didn't care. The only person we felt did care was Ryan at the front desk. So thank you Ryan for caring about your customers!!!!Thank you Larry for NOT caring about your customers, and the damage that could have caused to our car!!!!

Worst experience at a tire shop ever .. brought in a punctured tire and tried to speak to one of the front counter staff in the parking lot and was all but ignored. Then another finally came to look at the tire but said he didn’t know and it would take two hours before someone could look at it .. so that would have been 10am .. I called at 12 and was told they would call at 1pm ..still nothing called back at 5 and someone in a call centre told me the tire had been looked at and wasn’t repairable. But it took a “tire shop”, at least three employees and an entire day to get there .. I now need to buy four new tires .. I live around the corner from this store but will go out of my way to buy my tires elsewhere .. ..In regard to response from owner below ….this only further clarified their lack of interest in their customers. My review had nothing to do with them not being able to repair the tire .. it was that they took an entire day to figure that out and never once bothered to call me back, their employees are sales and not customer focussed .. I as customer was not important enough to them.. or their management apparently !!!

Thought I would try and go back to this location to see if they have gotten any better since the last time I went - they have not. I went in for a patch on my leaking tire and they tried to upsell me on getting new brake pads for my rear wheels when I had them replaced last year. When I told them I just had them done, they still tried to get me to do it. Took the car to my mechanic after to double check the brakes were good and he said they were totally fine and agreed they were just trying to get some more money out of me. Do not recommend wasting your time here even if it’s the most convenient location for you.

I'm going to start off by saying that I love Kal-Tire and have bought more than 20 sets of tires in the past 30 years from them. The local courteous service, lifetime flat repairs, etc. is what keeps me coming back.However, this location is not service friendly at all. I have had them turn me away for flat repairs of their own tires because it was late in the day and have them recommend me go to a competitor. I also found the staff so rude that for the last set of tires I actually went to Kal-Tire in Cloverdale. They were amazing at that location.Fast forward to June 19, 2023. I decided to give this store another chance for my brand new 2023 car due to the close convenience to my house. I ordered the tires, they matched the price to my car dealer and I dropped the car off. I asked for the Kal-Tire branded tire tote covers for the tires being removed from the car since the factory tires only had 126 km on them and I planned on keeping the tires. They added the totes to the bill and I asked if they could discount the tote covers since I was buying a full set of tires. They said they would ask the manager while I was gone. They also suggested that I get a wheel alignment after one month with my new tires. I said, Are you kidding me? Why would I do a wheel alignment on a brand new car from the factory?" This is clearly inexperienced staff who don't understand customer needs.I left the car and returned in about 90 minutes to pick up my car. I went straight to my car and there were 4 tires in dirty plastic bags in my back seat. I was not happy. They decided that since they couldn't discount the totes they would just put the tires in bags and stick them in the back seat of my brand new car in bags. Then when I went inside they asked me if I still wanted to buy the totes. Needless to say I was upset. The staff at this location doesn't understand customer service

Poor Poor service! I went to see if I could get my 2 front tires patched as the both were leaking air. The front left side they said that they couldn't do anything about it unless i buy a new tire from them. The front right side was driven on a flat so it apparently had been too damaged to repair. I left thinking both tires were just pumped up again with air to get me back home. They even told me themselves that they did not do anything to my car, which that is untrue...the next day i go outside and notice that the front right side's tire was not there and my spare was put on. I looked to see if they maybe put the tire in the back, but nothing to be found. We had to spend time today to go back there and ask for our tire back. They then returned it back to us with no tire on the rim. they proceeded to tell us that it was too damaged to be repaired and that they have destroyed my tire. They not once consulted me about that and just went ahead and destroyed my property without consulting me about it. I would have liked to be able to at least see for myself how damaged it was and just the fact that they went ahead and made the decision to do that without letting me know is absolutely unacceptable. I never received any apology and happy i noticed that my rim wasn't in my car today or else it might have been thrown away by them! I will never be back to Kal Tire again. I am upset with how this was all handled. Not cool.