Lite Mind Body Clinic

I had high hopes for Lite Mind Body, mainly because the sauna experience was fantastic. Unfortunately, the appalling customer service I encountered completely overshadowed any positive aspects of my visit. It felt like the staff's incompetence undid all the relaxation and enjoyment I had in the sauna.I had prepaid for my session through ClassPass and encountered an issue with changing my scheduled date. The Lite Mind Body Clinic had approved the change, but ClassPass failed to process it. When I tried to leave the clinic, the receptionist insisted that I couldn't go until ClassPass compensated them for my service. I was presented with two unreasonable options: either pay again or stay with her until she resolved the issue with ClassPass over the phone.It is utterly frustrating that I, as a customer, had to bear the brunt of a ClassPass issue that was entirely out of my control. What makes it even worse is that nowhere on the Lite Mind Body Clinic's website or in their interactions with me did they mention working with ClassPass to handle schedule changes. This lack of communication is unacceptable.As a first-time customer, this experience has left a sour taste in my mouth. I have no intention of returning to Lite Mind Body, and I certainly won't be recommending it to anyone. It's a shame that a potentially enjoyable experience was ruined by the clinic's sub-par customer service, inflexibility, and failure to communicate effectively with third-party platforms like ClassPass. Save yourself the hassle and find a place that values its customers and respects their time and money.

I give Lite Mind Body 5+. The receptionist was very helpful. The facility was very clean and appealing. I felt safe and also felt the sauna was sanitized and cleaned to my liking. It was very comfortable, and the in-room shower was an added benefit.

The facilities are lovely, modern and spotless. The staff were very professional, helpful, and welcoming. The detox sauna experience was soothing and relaxing. I highly recommend Lite Mind Body Clinic!

Lite Mind Body is a cute space, however very small. The sauna is tiny and no room to lie down or move around really. I had a massage with Sean and he’s great! however the space where the massage is given is not very private.

Had the BEST infrared sauna detox experience at Lite Mind Body! The clinic was immaculately clean and had a very relaxing vibe. I booked a massage with Lindsay who provided an amazing treatment! I recommend this clinic to anyone looking to relax and find time for self care by experiencing the connection between mind, body & spirit

Best infrared sauna experience in Toronto! Also their caliber of Healthcare professionals are top tier and highly recommended - they even employ professors of Acupuncture that teach at different schools in Toronto. Best healing sanctuary in the city.

I had the pleasure of experiencing the lite detox package. I got 60 minute session in which I spent 45 minutes in an infrared sauna, after which I had the option to take a eucalyptus rain shower for the remaining time.I was able to control sound, temperature, and lighting from within the sauna, and I had the option of watching something on a iPad which was on a stand outside of the sauna itself. The sauna and changing area are inside a small private room I had all to myself.I will say the sauna and the room it was inside were both a little tight in space, but I still had an amazing experience. The private eucalyptus shower felt and smelled so good! The whole session was very relaxing. I would highly recommend check this place out. I'll definitely be back!

I love the layout of this place! This was my first experience with infrared sauna and I am very happy with it. And the shower after was so soothing. I was so relaxed after. I'm excited to try this again!

I used the infrared lite sauna at my last visit. I was experiencing low energy and lots of body aches prior to the visit. After using this lite sauna service, it helped me sweat out toxins and helped me energized and refreshed. The space is lovely and you get your own little private room. Towels and robes are provided. I had a lot of questions and the staff were very friendly and responded quickly. Have already recommended this wellness space to friends and family.

Lite Mind Body recently opened in our neighbourhood in November. Gord and I had been watching and waiting.Benefits:Detox DetoxNatural Anti-AgingSpeed up healing timeRelieve pain and anxietyBoost your immune systemBurn up to 600 caloriesImprove blood circulationRelax and destressWe each had our own room with a sauna. You can adjust the heat, time and light therapy inside and outside the sauna. There is an iPad where you can listen to music on Spotify or watch Netflix that is piped into the sauna. There is a eucalyptus shower complete with shampoo, conditioner and body gel. They are disinfected after every use and if you are concerned, they have smaller bottles you can use. Towels and robes are provided.I'm not a big fan of saunas but this was a pleasant experience, even though I was sweating. We liked it so much that we each bought The Sweat" plan ... one visit a week. It's a nice chance to relax.Mary