Silver Cross | Stair Lifts & Mobility Equipment

We were suddenly in need of a hospital bed for my father on a long weekend. Janice from Silver Cross was so helpful. The bed was delivered promptly and the gentleman who brought and assembled the bed was very informative and efficient. Thank you for the wonderful service.

I went into this location for a walker and the staff was very friendly and welcoming. They have many options and colours to choose from and made the experience very easy. I will continue to shop here as the service was amazing!

I decided to purchase a mobility scooter and from the time I contacted the Silver Cross Ottawa courteous representative Cory the service I received was exceptional. He helped me choose, in my price range, the model and features I wanted. He delivered it and walked me through all of its features. I would not hesitate to recommend Silver Cross to anyone wishing mobility equipment. Thank you.

I called Janice in desperate need of a Bed and other equipment for next day delivery and set up. She made everything happen in a very friendly and professional manner.I am so happy to get great customer service when I need it so badly. Thank you again !Steve

Janice S. from Silver Cross Oakville, assisted me regarding a walker for my mother. She was extremely helpful and pleasant to deal with. She was very knowledgeable with great customer service; a real pleasure.

As soon as you go in, you know you are taken care of. The hospitality, attitude, and a very smooth welcoming voice puts you at ease. The knowledge Janice had about her products was outstanding. Janice at Silver Cross Oakville you are awesome. Keep up the great work. The world needs more people like you as we continue to take care of our families during difficult times. Thanks for your caring heart and advice .

Had a great experience with this place. Was a little overwhelmed with how to go about it/knowing the right hospital bed but Janice helped me out!! Made it so I understood my options and was very patient and understanding— really good customer service from her. Highly recommend.

I've dealt with this store on two occasions; once for my mother-in-law and once for my mother. Alex, the Oakville technician, tried to help me fix my mother-in-law's 12yr old stair climber over the phone fom a different job site. To the point where he was requesting me send him pictures of the circuit board so he could help me debug it. In the end Alex came to the house and only had to replace the batteries. He's been excellent and I highly recommend him.Aaron at the Oakville store was able to rush through a stair lift for my mom on short notice. Instead of having to wait for an install on a Monday, we were able to have it installed the Friday before. Aaron had to coordinate the install through their Toronto office and everything went without a hitch. From Aaron's original visit at my mom's house until the chair lift was installed was 2 days!

Excellent customer service. Very knowledgeable. The young lady, Janice helped to carry things to my car. I will continue to be a customer at that store.

I have had an excellent experience with the Oakville store . Recently, my husband’s walker needed repairs (he has put many miles on it ).Janice was very helpful arranging a home visit, making sure it took place on the day promised, and enquiring afterwards if we were happy with the work done. She has been cheerful and efficient, and returned my calls promptly. I highly recommend the store , and I would like to thank Janice for making my life easier.