Shoppers Drug Mart

Terrible. If I could give zero stars I would. Called and was told my prescription, as faxed by my doctor in the last 30 min, would be ready in 30-40 min. Get there and they have no script in my name. Had I been given the correct information in the first place by the pharmacist who answered my call, I would have had time to follow up with my doctor and make sure it was faxed. Now I am without my medication AND my doctor is not in for two more days. Just pure laziness and zero accountability. The pharmacist asked if I got the name of the person I spoke to. It was her. She knew this. Go elsewhere. I would not trust my health and wellness to this disgraceful pharmacy.

The pharmacy team ALWAYS goes above and beyond to help the patients. I know that for a fact given the no. of times the staff has gone an extra mile to help me out even when I did not ask them to.

Had a chance to get served by Christine the pharmacist, she is great, personable and very knowledgeable! Go Christine!!

I have been using this pharmacy for 15 years and the last 2 times I visited I was absolutely disgusted with the service. The pharmacist was incredibly rude, unhelpful and just plain mean. Rolling her eyes at me. I had an appointment and was ignored by multiple staff while I was sat waiting then when I asked about my appointment, I was met with another eye roll and what do you want. I will now be taking my future business elsewhere. And will be passing my experience to friends and family.

Shoppers stores are usually quite well run. Friendly, caring, clean and comfortable. Some of the larger and newly renovated or opened stores have a tendency to be confusing in product placement only because of the so-called new and improved design. I find they are just designed to keep you lost in case you may happen to see something else when trying to find your way out. Lol

Last week I needed prescriptions filled so I went in person and also I wanted to pick up some supplies. The pharmacy was great however when I was checking out my other purchases, the cashier was the most impersonal and unfriendly person I have ever had serve me in a store. It seemed like she was doing everything in her power not to look at me. I tried to lighten things up and her face was absolutely emotionless- she gave the impress that she hated her job and even more so, that she had to work with actual customers. I might have thought she was having a bad day but this not the first time. Please teach your staff how to serve customers in a friendly and efficient manner.

Went to the pharmacy this afternoon a very nice technician told us the pharmacist was gone to the back and would be back soon. When she came back she was very abrupt did not wait for us to a quick question my friend had about an allergy meds. Instead said I'd need your health card to bill you and she'd have time to talk to us at 2 230 and this was 1230 She explained this was the policy of shoppers drug mart. Pretty crazy as I work for shoppers drug mart and know this is not a policy. So we went to shoppers at bath and vista where the pharmacist was amazing and led us in the right direct. By simply saying yes that is the med you need. Bad customer service Cataraqui pharmacy.

The staff at this location are outstanding and so is the pharmacy ,always helpful and professional. They go way beyond the call of duty. Always a pleasur

The staff members in the pharmacy at Shoppers Drug Mart are the epitome of commitment and professionalism. Every encounter demonstrates their depth of knowledge and skill in the pharmaceutical industry. The staff was always prepared to offer correct information and advice if I had a query or worry regarding my medicine. We were really grateful for their patience as they patiently explained doses and complicated medical words.Despite the large number of customers, they were able to keep a well-organized system that allowed for the speedy and precise dispensation of prescriptions. The personnel always took the time to answer any further questions I had, and I never had to wait for too long.

If I could give a leser rating i would. Rude and felt like I was under deserving. Provided all info at pick up was told to go to drop off cause all paperwork was there. 5 feet between the two locations provided all info again and was told no appointments were booked. I was told by shoppers staff to come in for my shingles shot and no one booked it. This is the 4 to 5 time this entity has pulled stuff like this.. last time i enter thier facility. Moving all prescriptions away from this nightmare. No one wants to assist they all want to pass it off. All after being told to come in, an hour each way still no shot.. I will make sure I tell everyone of the poort service, even after meeting the pharmacist during covid.