Uncle Tetsu's Japanese Cheesecake, Hillcrest Mall

There is an INSECT in the middle of my uncle tetsu cake (look at the photos). There is no doubt it was baked with the insect, as it was mixed into the batter. When I brought this cake to show the staff there, she immediately started texting and taking photos of the dirty cake. She was not apologetic and did not even acknowledge me. At this point, she said her manager is not here so she can't provide me with another cake without her manager's approval. I was NOT asking for another cake, I just wanted to show them the insect to ensure this won't happen to another customer. Because I worry for the health and safety of my community, I told her I need to notify York Region's Food and Safety department - the staff then shoved another cake into my hand apparently not needing the manager's approval anymore. Honestly, if you don't want food poisoning, DO NOT come to this Uncle Tetsu location at Hillcrest mall. It is unsanitary and their customer service is extremely poor.

I’m not sure what’s so hard to understand about, “one matcha cake”. Had to repeat myself four times. Fiona (not sure if this is her real name) has the audacity to put in an original cheesecake and when pointed out, grabbed the matcha cake. Proper and respectful customer service training for staff is highly recommended.

Thanks for great service, Fiona. (I am not sure if this is even your name because she could have lied). BE NICE TO ELDER.

Delicious fluffy Japanese cheesecake and cheesetarts. I have been a big fan of their cheesecake since day one. They only take credit or debit cards at this location. Customer service has rooms to improve.

Always great cheesecake. However the smaller locations serve cold or room temp cheesecake which isn’t as good as the warm fresh kind. And the Scarborough location hasn’t had the berry cheesecake since you got it. Been there 3 times and they kept saying “come back tomorrow”.

Im a fan of their cheese tarts. BUT, as a frequent customer, I noticed the tart's size is getting smaller and the price has increased significantly. A box of cheese tart now costs $20! I don't mind paying that much as long as they maintain the quality and quantity of their tarts.

Uncle Tetsu has brought on another flavor...COFFEE! There's a good balance between the coffee and cheesecake notes. The coffee notes are not too strong and/or bitter, having an overall minimal sweetness level. As always, I love how light and fluffy the cake texture.Price point: $15 (tax included, credit/debit only)

I went few days ago it was closed with sign saying will be back in 30min. but no one show up even after 30min.I went back to days later which was yesterday and got chocolate cheese cake. I taste more chocolate than cheese but still good I think.I read alot of hygiene problems on the review I hope they keep it clean and offer fresh cakes so people can enjoy for long term.

Great little store to buy the highly looked for delicacy. Much less busy location compared to elsewhere. Clean, customer friendly fast service. Incredible fluffy, tasty cake that melts in your mouth. We bought a cake and it was still warm, what a delight.

I bought a Japanese style cheese cake, original favor from Uncle Tetsu for my friend’s birthday. This is my first time buying a Japanese style cheese cake in Toronto. Luckily there is no line up at the store when I arrive and I finish my purchase very fast. Yes the store accepts debit or credit but no cash, that is totally fine for me. The cheese cake is $14 which is not expensive compared to those at supermarket or bakery shop. Uncle Tetsu cheese cake has 3 favours: original, matcha and chocolate. The cake is very soft yet bouncy, some moisture in the middle layer, Japanese style cheese cake is usually much lighter compares to the western style, yet this one I can still taste the cheesy. We cannot finish the whole cake on the same day and surprisingly we find that the cake tastes even better after 2 days, haha. Delicious, affordable and will definitely buy again.