Grasshopper Energy

I wish I could give a lower rating. When we were asked to sign up for this program we asked what happens when we have to replace our roof. We were told we get one free removal and install when its time to do the roof. Now they are telling us we have to pay $2500 +taxes if we don't use their approved roofers. Fine...please send the quotes. Surprise Surprise...their approved roofers are $3000 more than what we've been quoted by local roofers. This was supposed to be way to save money and be more environmentally conscious. Instead it's been a major headache. Horrible experience. Shame on you scam artists.

customer service is amazing, I had a few inqueries and had to contact customer service, Spoke with HANA , WHAT AN AMAZING CUSTOMER SERVICE I MUST SAY . Unfortunatly I can not say the same about thier sales rep...I was lie to and was left in dark, he came across as it was as this was a simple thing and there was nothing to be worried about!!! he also promised that I will start saving money on my energy bill and said he will send the form to me for my signature ... but everything he said was nothing but a lie and it was too late when I realized what I got into..with all that bad experiance with this whole thing I am greatful at list thier customer service is an ACE

Have had panels installed for 2 years now and no issues with the performance. I did notice however, some squirrels hanging out under the panels and mentioned it to them . They said they will have a look and possible install some guards if required. No problems at all and the panels and systems are working reliably. Note I had the roof done prior to the panel installation and also paid more to have ice and water shield installed over the entire roof so any future re-installs will not likely result in any leaks. Grasshopper has been professional and easy to deal with in my experience. Recommended.

Grasshopper installed our panels in 2014, 2020 we rebuild the house and need to remove the panels during the project.The operation team insist on asking our new roof drawings despite I only ask for the removal of it.After providing the roof drawings, they said they are unable to accept the project without any reason.Nightmare of having the panels, definitely wouldn’t recommend anyone to install it. If for any reason you need to remove and reinstall the panels(think of roof maintenance, resell of the house, renovation etc), the cost of removal and reinstallation could easily eat up 10 years income that it generated.If you are planning to install any solar panels, ask about the cost of removal and installation first, consult how regularly you need to change roof, and then compare to the income it will generate.Plus:1, it de-value your home, not adding value. Many buyers don’t like it. They will ask you to remove it before sell.2, animals habitat underneath it, you will have lots noise on roof once installed.

Terrible company!! Had to fight to get them to remove the panels to replace my roof!! I just found out they put a lien on my home!! Do NOT Use this company!! So underhanded!!

We have been with Grasshopper since 2014 . it was a such a pleasure dealing with Grasshopper when he had to replace our roof this Spring . The whole process from start to finish was handled very professionally and timely by Grasshopper representative . They sent us multiple competitive quotes from reputed roofing companies . Once the contract was signed , the solar panel team and roofing company did a great job removing panels , installing new roof and installing solar panels again within a short time without any hassle . It was like taking a backseat .Tanya from Grasshopper team was very courteous and provided great service following up on the work and keeping us well informed .Five star rating all the way .

if i could do 0 star I would. I had a leak after solar panels were done and waited almost 2 years before they came to look at things. Snow would slide of panels on to our cars so something else was installed to prevent this, then the leaks started. Almost 2 yrs latter someone came to look. I was told access was needed for roof and attic. 2 guys came. ! stayed in his truck the other was on for 5 mins took 2 pics and left. They didn't even check roof or attic. There response was water leaked from my outside wall. I know its a crock of bull because all new insulation and siding was put on and no leaks happened until i mixed up in this.They did call also last moth saying a new company was buying them which is a breach of contract. They can sell but you cant leave.If you need your roof done you have to use there roofers, triple the price.Do not even thinks out doing this.By the time contract is up panels are garbage.BUYER BEWARE.They do not listen of take responsibly for the actions.

I had hired Grasshopper since the summer of last year to execute my dream projectThe Solar Panels System on my Home's RoofIt was a great project with a great company that has the expertise for doing it from A to ZEven sometimes there is a work has to be doneGrasshopper done it

I had their solar panels installed in 2013, where they leased my roof on a 20-year contract and I would own it outright after that. During the last 7 years I found the company very responsive. Recently we decided to sell our house and found buyers wary of this equipment on the roof. We had a good offer who set a condition that this equipment be removed. There does not seem to be good knowledge out there about the long term benefits. Indeed, some real estate lawyers misinformed their clients to not buy our house because banks would be unwilling to mortgage and insurance companies unwilling to insure. We had to take a lower offer than if we had not had this equipment, about $40,000. So I got $720/year electricity revenue in return for my loss of $40,000. Company should have better education material for us to pass on to potential buyers so they can inform their real estate lawyers. So in the end, because we decided to move, this has not been a pleasant experience.

We purchased a home that already had solar panels. We had no idea how complicated the transfer would be. I can't say enough on how helpful the Grasshopper staff were. In particular, I want to single out Kiruba Samuel who led me through each step of the process. She is not only knowledgeable but extremely professional and went the extra mile to ensure the transfer was successful and that I understood why each step was necessary. The fact that Grasshopper even has a transfer team shows that they are customer focused. Thank you so much, Kiruba and Grasshopper.