Westland Insurance

I have come here for both auto & tenant insurance. This location has evolved and grown since first coming to 515 London. The staff here are friendly and accommodating. The atmosphere is welcoming and has a home like feel. I have done a my auto insurance here over the last many years. Recommend to others

Crystal did a fantastic job of helping out my client I highly recommend going there!! 10 out of 10

I am a new customer and wanted to make a point of letting you know the entire process from quotes to coverage for my rental insurance was effortless and efficient!! I am a very busy person and Crystal Dinsmore was so accommodating and pleasant to deal with. It took no time at all and I was able to just sign, pay done! She looked for the best options and discounts fir me too!

Honestly just not an overall great place to go. I’ve had issues almost every time I’ve dealt with them. I went in to get a new license after my wallet was stolen and the license wasn’t sent properly.I had updated banking information with them and ended up with an NSF after they entered the information incorrectlyMost recently I was again trying to update banking info, and was told I couldn’t do it over the phone and I had to come in in person or EMAIL IT. I’m not quite sure how one would think emailing sensitive information was an ok request?I ended up calling western financial and they updated my information over the phone.We typically used reider because it’s close (prior to pandemic), but honestly anywhere else seems to yield faster, more efficient, and pandemic friendly results.

I’ve been here twice in the last year. First was to install my custom plates. The staff was very helpful with providing me with tools so that I can put in the new plates.Today, they helped me with renewing my driver’s license and policy. Staff was again very helpful and answered all the questions I had.Thank you for making that transaction a pleasant experience.

Experienced and knowledgeable veerdeep and winner

Paul and winner sir helped me alot in booking my test

We've been dealing with Reider at this location for over 20 years. Angie has gotten us great deals on our home insurance. Tammy is super patient, even when I haven't been. Excellent service from good people.

Good service but I fail to see why customers can't use washroom facility. A lockdown of washrooms within an essential service is not a requirement. Not very good as far as customer service goes, especially for people that have a medical condition that prevents them from waiting to get home. Covid is not running rampant because of washroom use.

Walked into this insurance excited to insure our second vehicle, which was a big life achievement for us. The agent was prompt to great me, however it quickly descended. I very much understand that insurance has to be done a certain way, and I was sure to be polite and understanding. This agent was not. She made me feel as though I had done something wrong. Acting childish by throwing her pen down and crossing her arms while on the phone with my dealer whom we had a great experience with. Calling his business terrible and “what kind of company is this”. She didn’t let me leave before making sure to write in the comments so I couldn’t go to another insurance place with the same paperwork I had received. Degrading woman. Good thing I work in customer service and have had many years experience keeping my cool and having patience. I currently hold house insurance and will NOT be returning to reider insurance with our new house purchase nor any other insurance. Be kind to people as you don’t know what they are going through.Just to top it all off, I went to another insurance business and they said “this has nothing to do with us” and shouldn’t matter. This was all due to simply not crossing off “outstanding balance due” on my bill of sale.