Consulate General of the Philippines

Awful awful awful experience. I was dreading this day but even more so when I came.The lady behind the counter was raising her voice at me and extremely classless. My personal information about being adopted is explained to the best of my knowledge and I’ve let her know that. Though, the 50 other people didn’t need to know about my personal life.Teach these people some people skills and communication because clearly there isn’t one between the client and the staff.

The people here are friendly. The location is good kasi sa Waterfront lang. If you need photocopies, just proceed to the convenient store before heading upstairs.

Absolutely no respect for people's time! gives you a time to abide by but they are late to the process or the event. We went for oath taking and was told to come at 10:45am but we didnt start till 11:40!Filipino time" seems to be the clock they follow. unprofessional for a consulate representing a country. As a filipino I am very ashamed of this facility."

It was pretty quick, however they weren’t polite or nice at all. I was struggling myself for filling up the forms because I was quite uncertain with all the requirements and it was my first time renewing my passport without any guardians to guide me. I just hope they could change their attitude or quit their job especially if they’re not happy where they’re at.

I called POLO Vancouver yesterday (March 8, 2023) to inquire, luckily, I spoke with Niel and he was very accommodating and patient to explain to me what can I do. He answered all my inquiries and provided information very professional. I know that all of the employees in our Consulate are doing their best to help and you guys always got the bad impression of being MASUNGIT but some of our Kababayan don’t understand that you are only following the rules.Just wanted to commend the team of Philippine Consulate in Vancouver specially the POLO team for the GREAT SERVICE WITH VERY WARM PEOPLE! Thanks.

The employees were helpful and were nice enough to wait and let us get things we were missing (approved envelope and CAD) from the downstairs little store. Dont listen to what the website tells you about making sure to being approved envelope for shipping and bringing a passport photo. The little shop at the lobby of the building sells you the shipping label and the approved envelope otherwise the place wont accept what you bring. They also take the passport picture themselves and wouldnt accept the ones we brought. The website needs to update these information because we wasted money on those things and didnt even get to use them.

April 04 2023 Processing of documents.So far so good.I will update.---My experience today was awesome!One of the staff (Erlinda) helped me out greatly with the processing of my son's birth registration.It's best to have an appointment in advance of course.Upon arrival, do a temperature check.Key-in your name and last name/ or reference number at the machine by the door which will give you a printed number so you'll know which window to go to.After you get the number, scan it to get a health declaration form then you can wait for your turn.Screens near the waiting area will tell you which window to go to.Make sure to bring CASH. They don't accept anything else (at least that day).They are great with emails too. All my concerns were addressed before I went via email.

Government offices on foreign land needs to cater to kababayan’s need. Officers needs to see the bigger picture of their duties and responsibilities. They need to cater and be mindful of the people who come and is asking for their purpose in hand which the Consulate offers.First, Appointment were made a month ago, on your appointment date you are faced with long queue. Appointments were served 45 minutes after your booked time.Secondly, no printer paper for the queue number. Very lucky people coming in have cellphones handy to take a picture of it. Better note of it because it will be asked on your assigned window.Thirdly, Behind the desk officers should have more patience and be more accommodating. People travelled from different places, even for long hours and expect for better service nonetheless.This feedback is not to give negative view but hopefully make rooms for improvement.

We renewed daughter's passport here. Enter, get queue number proceed when called. Took about 1 and half hours before we completed the process.

Very clean and asthetically pleasing place. The staff were great and quite helpful for our time being there. There monitros promoting the beauty of Philippines which is a mix of ads and nature photos. The seats were comfortable and very modern looking. The walls are adorned with beatiful pieces of art focusing on somewhat historical notion and abstract thought. Theres also the photos of present and past presidency which is a great touch. There also a photo booth used for ids and such. All in all a great and neat place.