Flannels

Paid for a coat also express delivery, cost £385.00 plus delivery charges ordered in December 2022 still not arrived yet flannels claimed that the item was dispatched and delivered, with no proof or signature. Horrible company to deal with never again. Learned the hard way lol.

Absolutely appalled by the way me and my partner were treated today, from the person on the door and then the manager , we travelled 3 hours to come to this shop specific shop to be refused entry because my partner didn't have a mask even with an exemption card, said they don't follow the government website about not being Challenged in regards to not wearing one and that they do not need to let us in because they are a private business. And they couldn't have been more smug about it. Absolutely no need what so ever,

This Flannels 'department' store is basically just a small room tucked away between a Starbucks and a hotel lobby. It's dated, it's too small, they have ZERO range available.Flannels is supposedly 'young money' so why has the Birmingham branch (youngest population city in the UK) stayed the same since the 90s? Liverpool's Flannels department store is absolutely stunning yet ours is pathetic.Why haven't the Frazer Group taken it upon themselves to rebrand House of Frazer on Corporation Street to a high end Flannels store to match Liverpool and London?Also, even if your items are damaged, good luck trying to get a refund. I witnessed a man who purchased £300 trousers try to take them back as it had faulty stitching - manager refused.

Sent a damaged item!! Emailed numerous times, with zero outcome, trying to blame me stating I’ve caused the damage?! So now left with a damaged T-shirt worth £460! Thank you Flannels!!!

Didn't purchase from flannels found Barbour jacket at cheaper price

Been shopping here for years, and I am always treated with the best customer service. Staff are really helpful and they have the best knowledge in what I needed. Will highly recommend this flannels store!!!

Rather have went selfridges than deal with flannels customer service 0/5 workers at the store 0/5 fabrics and materials 0/5 bought a tracksuit stitching was coming away literally 10mins after wearing it refused a refund but they said they could have it stitched but if your not the actual company (moschino) fixing it why would i want a 3rd party retailer to? You pay premium we the customers expect premium never shopping here againPs you need a new manager who actually knows the law about consumer rights.

This shop was not what I expected staff did more talking than interacting with the customer and could of have been more helpful and polite I prefer the Flannels at the forth shopping centre excellent services with a smile especially the door man

I have just been in today to the store 18/12/2020 as I struggled to walk to the store. I have purchased some Hugo Boss shoes from here and only after wearing them 4/5 times my front toe is bleeding on the left foot. It’s painful and I struggle to walk. I went to the front desk and was dealt with in a very rude and abrupt manner and the person was not willing to deal with the matter. I then asked to speak to the manager and asked for his name. The junior staff refused this for some reason. I then asked for his name and he also refused that and walked off. A couple of minutes later the manger came and he was also not interested in helping or willing to talk. Not once did they ask me to take the shoe off and show the bleeding and serious discomfort. He refused to give his name for data protection apparently which is bizarre!!! A very horrible experience and I will never ever spend my money here again. I am going to unsubscribe from the email marketing etc.

FLANNELS BIRMINGHAMTHEY MAY HAVE GREAT BRANDS AND HIGH END LUXARY ITEMS.But I shall Worn you about this place .I would worn any one who wants to work here! You think the name and clothing they sell is high end and luxury.. It is..but THE MANAGER IS A BULLY!and all the part timers 0 - Contract staff are scared to death to voice there opinion on anything as he holds it against them and has his favourites.so only gives his favourite longer shift.Full time staff are made to work over there shifts constantly and not paid for it or given in time back..Especially if you just had a holiday and come back to work...He uses the rota as a tool to stress you out and you could work up to 7-8 days with out a day off.He always convieantly books his days off around big events .such as New window display due in or big delivery’s Which normally get left to the very hard working assistant manager and team.Staff are made to feel stupid on shop floor by he's constant shouting out ,when a customer Enquiries about a item of stock, You go to scan it and look,but he shouts out we got none...and then you see we have...? So you have to run to back secretly...It’s a miserable place to work as staff have to follow customers around ,due to amount of thief’s they have in store... and how expensive stock is..They hear customers speak to each other about us following them.. but the staff do feel horrible doing it too.There no training your are meant to learn a long the way and rules change constantly ,as staff don’t last and leave as quickly as they came.As carnt stand the atmosphere..He controls all visual merchandising ,no staff are allowed to try!He just change it, it’s his store.He has his own rules as he don’t follow Flannels Vm rules...he been there to long for him to change..so you have to gusse what right...Dinner is half a hour only and that changes sometime 45 mins depending on shift.But he sneaks breakfast every morning under his paper and pops out all the time for cigarettes..New staff when you try to get your sales and commission be prepared.he don’t care he has the biggest commission sales in store and will tread all over you to get it!...and shout at you in front of customers if you get it wrong...But the staff there have great love for the brands that’s why the try to stay..Looks great in your cv but if your not thick skinned forget it...To all the customers that read this please don’t be angry with the staff there controlled by a manager who is not managed and gets away with everything...