Peel Mutual Insurance Co

Interesting to note how many concerns there are regarding service and pricing for this mutual insurer. As a Peel Mutual policy holder, you can ask lots of interesting questions regarding their cost structure. How are agents and brokers compensated? In addition to commission on premium what other forms of entitlement do they receive? Your local director is also a cost centre. Why not ask how are Peel Mutual's directors compensated and how does that compare to their peers? What is their entertainment and conference budget (pre-COVID), how are directors qualified, how many directors are certified? This is your mutual insurance company and you should know how they spend your money.

I usually do not write reviews, unless they are good. But I just want to let everyone know that I had a very bad experience with Peel. Their rates are too high for the market and their service is the worst. This is a financially motivated company and they will do anything to screw you over. I would advice anyone to steer away from these people as they are the worst. I was lied to and scammed.To be honest, they don't even deserve on 'one-star' rating, but that's the minimum Google will allow. In reality, they need a '-100'.

I had canceled my Insurance and they keep taking funds out of my account

I had Peel Mutual for approximately 8 months on my property. On purchasing this property it was agreed that the oil tank was to be removed which definitely was my intention once the tank was empty. I was never notified that this was to be done by a certain date. I requested a gas line be put in at this property and of course because of COVID" was given a 5 week delay. Not long after this an opportunity came up in another province and I took it putting my home on the market. Knowing I was not going to be there after the 5 week delay I decided to get a new oil tank. Of course nothing happens quickly these days and the HVAC company also gave me the run around. Now Peel has decided to cancel my insurance for "non-complaince" on October 20th. My closing date on the property is October 28th. Even though I paid for the entire year upfront Peel was unwilling to even consider extending the policy cancellation 8 days. People are getting screwed left

The great team to work with and the CEO is extremely approachable.

Had an issue with my Benz C300 4 Matic dealing with Connie Chung as the adjuster so far so good no complaints, she was professional got back to me promptly even with the rental I got same day service. Cant speak for other reviews but if they hire staff like her then I believe they will be fine. Thank you Connie.

Just because i cancelled my auto insurance policy with you at the time of renewal, you guys put Cancelled based underwriting" in my record so that it will cause an issue with another insurance company. Now none is picking up my calls in your office. Very well played guys."

Worst insurance experience ever with their Broker Donna Shafer and management. Over 2 months speaking with them asking for a rental insurance quote to finally cancel in frustration which they also haven't answered me back about. They don't answer for quotes, history, information regarding policies, anything. They sign you up and you can't get ahold of them after. Would give 0 stars if that was an option. Save your self the head ache and use another company majority of reviews are bad for a reason

I'm really uncertain as to why there are so many negative comments regarding PMI. I switched from another provider to PMI last year, for both home and auto, primarily driven by their very attractive lower premiums. Soon after signing, I experienced an extremely destructive flood resulting from sump failure. My entire finished basement needed to be gutted and rebuilt. The stress of these types of situations is immense. PMI was extremely quick to respond and to provide me with an abundance of information on the process that was to follow. I cannot express how comforting it was to hear their confidence and expertise on such situations. PMI made all of the arrangements, from teardown to rebuild, and then remained at my side until the full restoration was completed. I could not be happier and plan to remain with PMI moving forward. They A+++ in my books!