Linen Chest

Just purchased a glider chair on the weekend for our nursery. Canpar who delivered it today left it outside in the rain all day which we got barely any notice of it being delivered today. After being told 7-14 days on the weekend . Came home to soggy soaked cardboard and a really wet $600 chair. Poor customer service and delivery. We Won’t ever buy from linen chest again .

We just purchased two Delonghi Eletta espresso/cappuccino machines. The service and instruction was over the top!We were approached several times by sales associates!No need to go looking for help…and all very knowledgeable.I advise people to check out the new store at Mapleview mall in Burlington!!

Today I had a delightful experience finding a specific bedspread in Kingsize. I had wonderful service from Michelle who went out of her way to help me and I ended up ordering it online because it didn’t exist in Kingsize! Her very friendly and efficient service will definitely bring me back to this store!SincerelyKen Lazarovitch

Has beautiful things, but the service is so frustrating. I had to wait for a curtain about 20 days and they didn’t call me to pick up, while they had it in the store.Also, for a simple thing like changing the address for delivery or change from delivery to pick up, you have to wait in the store at least for 2 hours. The cashiers are not trained well.

I typically don’t leave reviews, but as someone who worked in customer service for years, I wish I could give this place 0 stars. The managers and employees need some retraining on their service practices. Placed a curb-side pickup that would be ready in 2 hours. Went to the store 4 hours later as I live out of town, I was approached 15 mins into me wandering around trying to find someone because of how selective they seem to be with who they choose to speak to considering I am younger and heavily tattooed, probably just assumed I wasn’t spending money and wasn’t on brand enough to be in their Burlington housewife fantasy.First woman I dealt with was absolutely lovely, wish I got her name because she really was trying to help me and was so kind and it was her first day.First, it doesn’t exist in their system and after 40 mins of 3 managers trying to find it, one of them suddenly remembers that curb-side pickup isn’t working?They couldn’t refund me. They couldn’t give me the item that was in stock that I already paid for. They had no solution to the issue other than me spending more money again to buy the product in store? They didn’t call their customer support or put in any sort of effort to rectify the issue. Was basically told to wander around the mall until I get a pickup email. Good thing I chose to go back home! it’s now saying my order should be ready to pick up in 1-3 weeks :) place is an absolute nightmare and none of the employees/managers seem to have any idea what’s going on. Buyer beware.Update: Was refunded for my pickup the following day. Called to see if they still had my item in stock so I could just return to purchase it in store. Whoever I was speaking to said my item didn’t exist and they had no idea what I was talking about. I give them the SKU directly from their site, sure enough, person says they don’t have it now and I can buy a different colour. I show up to the store and it takes me 2 minutes to find my size and colour in the item I originally wanted that was told doesn’t exist. I asked the first available sales associate if I could please get the other UGG to the display model so I could just be done with this 48hr nightmare. She asks me “do you want to try it on?” I said nope I just want to buy them as they are my size and the colour I need. She follows up with “are you sure, do you want me to check the price for you?” Again, nope just want to buy. The whole interaction was extremely uncomfortable and judgmental as if I couldn’t possibly afford or was qualified to purchase what I was interested in ? Thankfully I had a gift card and wasn’t spending my own money here because I couldn’t wait for the purchase to be over with. Never going here again.

Well, I am almost reluctant to give five stars because of the amount of time I had to spend in the store to buy what I specifically went there to buy, however once I was able to get assistance from the one sales associate on the floor (5 minutes of wandering to find her) then had to wait as she was serving someone else, Debora was amazing! Clearly there was a staffing issue today, as the check out had a large delay also, however the employee at the till was super friendly. Based on the employee interactions and the merchandise I purchased, I am rating 5 star, however if the service delays continue on my next visit, I will update accordingly.

All sales associates not to be found (busy with other customers?) front desk/cashier announced for sales assist on speaker, waited awhile, until what seemed to be a manager with disgruntled attitude, she seemed miserable in helping us - we asked for 10 large-rectangular plates - she went to a selection of plates and dig out 10, of which 5-were wrong sized - she went ahead to see if more were in stock - I had to point out that she was checking for the wrong sized plates - also, were these plates on sale?, as there was a blue paper sign with 45%off - but we were not advised, otherwise we may have bought more - in the end we said thanks, but no thanks…

My prayers been answer finally we have linen chest open a beautiful store in Mapleview mall !!! The moment you walk in be greeted by store manager, the store have a lot of varieties to choose from A to Z.. Anything you needed for you home . Specially, when you’re in store ask for Hellen. she is knowledgeable and very professional . She helped me. I explain what I need in what colour steam , she recommended and know. What will work for me and my home . I was vey pleased with my purchases . I highly recommend my friend and family to visit .

I went in this morning to purchase a comforter. The store had more employees than staff around 11 am. An associate came over asked what I was looking for when I told her she pointed up to the top shelf. She then walked away I thought she was still helping me but no she went to stand and gossip with another working associate. Another man came over I asked home to locate a duvet cover for me. He walked over to a computer to type it in but got distracted by another associate and rather than finish helping me first he went and helped her. I left the store never to return. No wonder you have more staff than customers on a Saturday wake up!

I ordered a set of beer glasses for a house warming and the given time for pick up was 2-3 days. The next day I got an email to say pickup was pushed 2-3 weeks because of an issue with store inventory. After 3 weeks, I checked on the order and it now said it would be another 2-3 weeks but it would be too late for the event so I wanted to cancel it. I went online and attempted to cancel but I couldn’t find an easy way to do it so I called the customer service number. They told me I had to use the bot online or go into the store to cancel. The bot kept asking for my order number and then postal code and kept cycling through the same questions. I tried on another device /browser but it was the same issue. I went to the store and they told me the order has not been picked and to call or cancel online… suffice to say, I can’t cancel this order and the entire customer service experience has been very poor.*Shortly after posting this review, a team leader reached out to me and confirmed cancellation of the order so I have increased it to 3 stars.