Peterborough Refrigeration Heating & Air Conditioning Limited

I called at 3 pm on a Friday afternoon in the middle of a heat wave. I explained on the phone that I’m 9 months pregnant, my AC wasn’t blowing cold air, and my house was at 27 degrees inside. The technician arrived within 30 minutes and quickly fixed the problem. He was very kind and helpful given the temperature outside is above 30 degrees and it was the end of his work day. I am so appreciative of this company for how quickly they responded and helped me!

These guys were super helpful and nice. They fixed the problem quick and efficiently!!

Terrible experience. I called Peterborough Refrigeration when I was having hot water problems. After charging me $915 for 2 separate service calls that didn't fix the problem, they charged me $3616 to install a new hot water tank, which failed within the manufacturer's warranty period. Even though the tank was leaking, they insisted that a service call was required. They came out, took a picture of the tank and charged me $267 for the 5-minute visit. After multiple calls to follow up, I was told that another service call would be required. The technician didn't show up on the scheduled date so I called and was told that they would just send me a quote. After several more calls to follow up, I received a quote 6 days later: $4537 to install a replacement tank (which would take 3 weeks to deliver) and then they would submit a warranty claim (which would take 6 weeks to process) plus I would be charged to return the tank to the manufacturer (cost unknown) and I would have to pay a $90 warranty processing fee. I asked for some consideration and was told that my request would be discussed with the owner the following morning. At 4:15 the next day, I received a voice mail from the owner saying he was leaving the office for the weekend and to call him on Monday. At this point, I gave up and called another company, who provided a far more professional level of service.

We were having issues with our central air. We were no longer getting cold air out of it. We called our landlord on the Sunday and he called first thing Monday morning and a gentleman came out 3 hours later. It was an earwig problem. Yep, an earwig, it was blocking the connector piece from properly closing. The repair man installed a new piece that had a cover so the little buggers couldn't get back in. He was very professional, kind, andtook time to explain the issue and gave us some pointers for other things with the central air. Very happy with the service and would reccomend this company to anyone. Again, thank you so so much!!!

Wonderful, friendly and professional staff from the receptionist/administrative assistant to the technicians. Thanks for your prompt service. Recommend this business to anyone.

I usually am the type to write raving reviews, unfortunately I cannot. Upon installation in 2018, they left a hole in the main trunk & a large mess. We called for AC maintenance/repair last month & got quoted the for the hour and no one informed us of travel time, which was disappointing and shady as they had multiple times to communicate that with us. The AC didn't present the issue when the tech came, which happens, but he shrugged it off and didn't give us any suggestions. My husband followed up with an email explaining the situation in full with zero response. It's unfortunate that this company does not stand by their products and have any sort of proper business etiquette or integrity.

I have tried to get a quote for 2months now. I had to pay a visit to get them to come which they said they would discount on order. I was promised a quote in 2-3 days. I have called at least 4 times after that to get a quote. Every time I get that they are sorry and will get back to me shortly. Still waiting for a quote. Maybe they will call me January for A/C. They must be doing very well.

Very expensive and i felt like they were taking me for a ride. I understand that my furnace is old but i need it a new ignitor and they told me that it would take 2 weeks to get it and they told me that they could install a new furnace in less than 2 days at a very expensive price. I call another company and they installed my ignitor in less than an hour and it cost me less than what this guys charge for an hour.

Peterborough Refrigeration installed a multi unit ductless heat pump for my wife and I in February of 2018. Our home was previously heated by baseboard heaters and a pellet stove.The company was great from the initial honest quote, all the way until the first annual service this week. The units have worked great, and kept the house nice and warm all winter, and cool in the summer.After initial install we did have some minor programming issues with the units (manufacturer issue, not the install) and Peterborough Refrigeration arrived the same day of our call to troubleshoot.We had received several quotes prior to choosing Peterborough Refrigeration. They were the most honest, clear, concise and professional.Would highly recommend their services for anyone in need or heating or air conditioning.

I had this guys disconnect my fireplace gas line from remote for $95 its just a 5 minute job. The Technician disconnected the fireplace instead and left the line sticking up behind the wall. I then called back for them to disconnect the main line which originally they suppose to do and they charged me again for the second time just to disconnect the line that they should have done in the first place. Their reasoning was they dispatch it wrong! Terrible!