HCRA-The Home Construction Regulatory Authority

Still waiting on $3000 refund to my credit card, going on 6 weeks and being told it will be at least another 2 weeks before I MAY get my refund.

I have to say I am pretty disapointed in the services. Once I received a notice to renew, it was difficult in the online portal, and no one answred the phones. $500 Renawal. with a $600 pernalty for being 3 days late.Absurd

This office is very slow, but they respond to your email the following day, but the email is not addressing your specific question , very generic answer. To process one application it may takes 6 to 8 months. They never give you a time line. There is no file or application number at the beginning so there is no way of following up with your request.

I submitted my complaint about my new builder in March 2022. no one OPENED MY COMPLAINT for 7-8 MONTHS and better do not contact them , you will just waste your time. No one can wait so long for them to open your complaint and then they will take another 7-8 months to find resolution to your complaint. better hire some other professional to solve your complaint yourself.

I’m a builder. Ive registered with HCRA . Paid my $500 and did not realize my licence had expired. Ive been registered with Tarion for over 30 years. HCRA . Trying to re register is a nightmare. Everyone is on holidays ! Seriously, we need to build homes, employ people so they could feed their families and NO ONE is able to help us reregister !!! Talk about holding up the economy. Didnt we just go though a pandemic !!!! People need to eat. No wonder there is such a huge underground economy !!!!

The place is full of professionals and work to help the community so well..Very helping nature and reliable people.

They are very supportive to the builder not the clients or victims

The site for HCRA and TARION are way to wordy and not really user friendly. Builders are assigned a registration number for identification. Makes sense, but why can't I just enter my builder's number and be taken right to their information, history etc.It merely adds time and frustration

I'm a first-time pre-construction home-buyer and my experience with my builder has been nothing short of a nightmare. It's incredible how the builder has taken advantage of every possible loophole and even pushes beyond loopholes to twist our arm to squeeze as much money and time out of us as possible. I shudder to imagine ever having to go through this again. A home is by far the largest financial investment most of us will ever make. It's where we live out most of our lives. Has there ever been an industry as in need of objective regulation and governance as this one?My experience with the much-needed HCRA has been a breath of fresh air. The website was very useful for me to lookup my builder's licensing status (...which i found had expired!). The HRCA's customer service was responsive and helpful when I followed up with questions. My hope is that they continue improving their services to enable us home owners and themselves to hold builders accountable for shady practices and shoddy work. If the recent builder charge from the HRCA is a sign of more to come (lookup Builder charged with allegedly selling homes without a licence" on the Globe and Mail)

Don’t expect HCRA to look after your new home builder complaints. See my pinned tweet @GayleDudeck for our family nightmare experience. Prospective HCRA employees, please review my pinned tweet too. If you have a conscience or any morals at all you’ll be thinking twice.