The Mobile Shop

Not a good place to do business. I got 3 phones Wich should have given me 400 PC points I am still waiting for such points . The staff has claimed is PC issues and I should be the one fixing it . very poor customer service . Take better care of your customers next time and about your PC points. KEEP THEM I DON'T F...G NEED THEN

Cody was absolutely fantastic. He went above and beyond in helping my family with 3 new accounts, and was friendly, professional, and in good spirits throughout. He's got a bright future ahead of him. He's a definite asset to the Mobile Shop at Loblaws (Masonville).

We visited last week to add a line and take advantage of the amazing PC points offer. We were helped by Shuki and she was outstanding - friendly, knowledgeable and just fantastic at what she does. We had trouble porting our phone number from Lucky but Shuki didn't skip a beat and contacted Customer Service for us while we waited. We really appreciated her help and warm personality and the Mobile Shop are lucky to have her on the team. We will be repeat customers for sure.

The only person you ever need to talk to ever again regarding a solid phone plan is Cody Sinclair. I’ve never once had a level of customer service that Cody has presented. He literally bent over backwards to get me the plan that worked best for me and my circumstances. Today I got a new phone, 0 down payment, double my current data limit and I only had to pay an extra $10 a month ...Bless you Cody! And the Mobile Shop team.

Great service. If you are looking for a new plan ask for Cody! He is very knowledgeable, funny and helpful.

I went here to get a phone. Plain and simple. I knew what I wanted to get and got it. The associate though was very sly in upselling. He would say there was a promotion that later wasn't there, then he sold me a screen protector with unlimited warranty (as long as you pay $35 for shipping, although he told me it was $5). So, not a great first experience.Then I called back to ask for the associate that I dealt with to complain. Turns out he was no longer there. I ended up dealing with Cody who was a godsend. The man ordered in a new screen protector for me and ended up paying out of his OWN pocket. I couldn't believe how courteous he was; truly a live saver. I offered to pay him in some way (like $5 or $10) but he refused. I really can't get over the great customer service here. If you need a phone ask for Cody. He is the man!

I had a great experience working with Cody. Thank you so much for your time, help and expertise. I 100% recommend!

I just had an amazing experience with Shuki at the Masonville location. She was knowledgeable, helpful, and went way above and beyond to help my son get a phone. She was literally the perfect customer service rep! I highly recommend this location after my experience yesterday.

I had a great experience, customer service is top tier. Process was easy and simple thanks to Cody. Overall I totally recommend the place.