On Side Restoration Services

I have been in the house renting business since 1974. With my husband's help, I have frontlined all of the tradespeople during that time.So, we have a broad base of experience and we need you to know that working with Wade, on back-to back projects, was a pleasure.He was interested in our projects and in seeing that we were taken care of.. He kept us informed of what was needed and how the work would progress.He was available for updates, initiated info calls and was responsive to our enquiries.He is customer oriented and his approach, with his ready smile, made us feel that we were in good hands.It was such a comfortable relationship that it seemed like he was family.Big thanks to Wade.Also, it was very comforting to know that Brock was involved as well as we had previously had a project that was very well handled by Brock.Vicki Pasquill

Drew Hogarth was the project manager on two flood claims I had into my apt and was always very professional and respectful to me. He answered my emails and phone calls promptly. I felt fully supported by Drew and his team especially by Vik who was exceptional in his job. He was very caring and made sure I was aware of any delays or disruptions and quickly corrected any deficiencies found. He is a great asset to your company and should be commended on his performance. I will not hesitate to recommend On Side Restoration for any restoration work in our strata building or to any of my friends and family who are in need of restoration services.

They came in and made more damage than flooding and wanted to up sell whole kitchen and dragged my claim for months. There are much better companies than them avoid at any cost. I guess they have a lot of work or they have poor management.Really painful experience, all repairs are done for then times cheaper within two days. I would never let them come near any of my properties.

Where should I start with this horrible company!I live in a condo and my unit was flooded few months ago. On Side was called to the scene by the strata to dry the floors and walls. They brought in their equipment and told the fans and dehumidifier need to run for about 24 hrs. After two days, I sent an email to Onside project manager, Joe Connors, asking him to send someone to collect the equipment. He didnt respond! I got tired and call him, it went on voice mail, left him a voice maessage, but again no response after one day!! After a week, he siad he is going to send someone to collect the fans, but again no one showed up the next day!!!After NINE (9) days, finally somone came to pick up the equipment.Now, they send the bill to the unit owner and they have charged him for FOUR (4) days.The charged $40 per day for the fans!!! The new fan is just under $300!!!They charged $1000 for debries removal!!!Total rip off. DONT aaproach this company!!They are not going to be there when you need them the most, they will show up just to exploit the situation.

There was a heat pump malfunction in our building causing a flood that affected a number of levels, including our own unit. Most of those affected have been living in temporary accommodations since November 2022. It is currently May 2023.On Side was hired by our strata for the restoration work. At the outset, we were impressed with the level of organization prepping the building for repairs and posting the scope of work on the doors of each affected unit.Unfortunately, it has been an extremely frustrating and exasperating process since, dealing with the assigned PM. It has been incredibly difficult getting a hold of him for updates on the repairs, as it has made coordination with moving from temporary accommodation to temporary accommodation a very rushed and more involved process than it could be. Each time, we've had to coordinate accommodation bookings, coordinate with our personal insurance company, reschedule elevator bookings, take time off work, re-pack, and reschedule our contents for move-in, but with no knowledge of schedule, leaving us in a lurch as to where we can even live.On top of that, when we had questions about potential deficiencies regarding the work of one of the sub-trades, we were told to reach out to them ourselves. Wouldn't the responsibility of the PM be to coordinate the work? He has never apologized for the issues brought up in this review.UPDATE: Thank you On Side for immediately addressing the above concerns and taking them very seriously. Had we not done our own checks, we're not sure all of the deficiencies would have been addressed; however, we also recognize that we may have spoken too soon on some items and apologize if that is the case. We're pleasantly surprised with how good our unit looks now. Also, thank you for spotting the ceiling cracks which were not there before.Restoration companies such as yours do incredibly important work, especially as a result of highly stressful and unexpected situations resulting from, in our case, building deficiencies. I think it's so important to keep that in mind for jobs such as these.

We are very impressed with the service and the quality of the repairs completed by the various tradespeople. Melvyn, the project manager, communicated effectively and demonstrated compassion throughout the process. Thank you!

Our home was recently flooded and three floors required complete renovation. Our experience with On Side couldn't have been better. Brock and Wade, the leads on our portfolio, were responsive and thoughtful. The care, labeling and restoration that went into all the furniture and possessions was amazing: our couches look better now than they did before. We were impressed with the quality and professionalism of all trades (flooring, painting, carpentry, electrical, plumbing, cleaning and move-in). I would highly recommend this company.

My mother's apartment suffered extensive smoke damage from an improperly cleaned chimney through her fireplace. She is an elderly lady in poor health who was overwhelmed with the situation. On Side Restoration was very responsive, professional and patient in dealing with her. They gave us a schedule of what would be happening and they worked to that schedule answering questions along the way. The cleaning and painting done was quality work and with the exception of one item that was broken, everything was carefully returned and positioned back in the apartment as it had been.I would not hesitate in recommending this company to anyone requiring restoration services.

Almost all of our house was damaged in the fire. It took a lot of time to do the restoration during the Covid-19 period, but it was a perfect restoration in every way. In particular, I am very satisfied with the recommendation of an on demand hot water system for heating. One unfortunate thing is that there is noise due to friction with the fixed part when the heating pipe contracts or expands. This is something to be aware of when installing plumbing. During the entire project, project managers Guy Bruyere and Steve Henderson were very kind and professional. I am very happy that this company was chosen

Like many other folks in British Columbia, this week - heavy rainfall caused our drainage pipes to back up and massive amounts of water got into our basement suite. To make matters worse, by partner is 9 months pregnant and due any day.Our insurance company set us up with the On Side Restoration team and they have been a dream to work with through these stressful times.Everyone I have dealt with has been communicative, responsive, patient with my many questions, and (what I've appreciated the most) empathetic of my situation. All the while, they have been managing 100s of similar claims.James R., our project manager, has been so helpful and communicative, and pushed to make sure our issue gets dealt with in a timely manner - knowing that the water damage could impact the health of my partner and our unborn child. He's even been so thoughtful to ask about her well-being every single time we've spoken.The rest of the crew that I've dealt with - Laura, Darren, and Kelly have all demonstrated the same level of professionalism, kindness, patience, and empathy along the way.While I hope you're never in a situation where you have to deal with a restoration company, I can say with unequivocal confidence that you'll be in the best hands with these incredible folks.Thanks again to everyone from On Side that has had a hand in making this nightmare of an experience as pleasant as can be. You're truly an amazing bunch.