Mid Island Cabinets

We used Mid Island Cabinets, on recommendation from friends, when doing a complete kitchen renovation. Instead of finishing the job as they advised, it took more than 2 months longer than originally told, with no explanation or apology. Their answer to our request for an explanation, was to try to blame who they called 'the Independent Sales Contractor, when they themselves were totally responsible for the delay. Our contractor was also delayed by Mid Island Cabinets not completing their work on time. After a year, they finally finished our kitchen. It turned out ok, but I could never recommend this company.

I am very happy with the kitchen how it turn out perfectly. My kitchen looks fantastic. I love our kitchen cabinets plus the beautiful counter tops quartz. I received lots of beautiful comments from friends & family. Tiffany were able to produce a design that works in our small kitchen. Thanks tiffany and corby for installation . Thanks mid island.

We dealt with Brent and were very happy with his suggestions and design. He helped us get the kitchen we wanted. The installation also went very well. Overall very positive experience.

3yrs ago I hired a designer from Mid Island Cabinets.December 2021, my 3yr old dishwasher leaked.Restoration company came in to deal with the water damage.Gabled walls around fridge were water damaged, would need to be replaced, through insurance. Mid Island was contact for the insurance, replacement of the damaged gabled walls.When the restoration company came into remove the gabled walls they removed the upper cabinet above the fridge, to discover mold on the ceiling above the fridge cabinet, I have crown moulding to the ceiling.I contacted Mid Island to inform them of the problem. The restoration company stated that the mold was from the fridge not having proper ventilation.Mid Island stated that that designer does not work for them anymore. I stated that didn’t matter it was there designer, I wanted someone to come out and take a look at the problem.No one ever showed up. There have been countless emails back and forth between designers, managers, owner.The fridge is 29 3/4” and the enclosure for the fridge was 30”, that only gave 1/8” clearance on each side of the fridge.I sent them pictures of the fridge in place, the mold on the ceiling, a picture of the cabinet door not opening after the fridge was delivered, which they had to fix.I contacted my sales man at the appliance company because Mid Island said they had different fridge specs, not the same as the fridge I had purchased. That ended up being untrue. The appliance company was able to send me the email that was sent to the designer, which I forwarded to Mid Island.I contacted Samsung Appliances, sent them all the design plans, fridge information, pictures of the fridge in place, the mold on the ceiling. They also said the mold was possibly due to not enough clearance around the fridge for proper ventilation. That information was also forwarded to Mid Island. Mid Island stated the clearance around appliances is only a recommendation.My attic was checked for mold, nothing in the attic.I contacted the owner of Mid Island due to the Nanaimo Manager not responding.He stated the mold on the ceiling could be from dishwasher leaking, not true there is not any mold climbing up the wall to the ceiling.Mid island has stopped responding to the restoration company so the restoration company has had to get the gabled walls built from a company in Victoria, who is also redesigning the upper cabinet to allow for proper ventilation of the fridge.I have done everything, to find the cause of the mold on the ceiling and it still comes back to improper ventilation of the fridge.It has not matter to Mid Island what information I have brought to them proving to them what caused the mold, they are still denying it had anything to do with there design. I sent them the information from Samsung stating how much clearance is needed for proper ventilation. Mid Island states it is only a recommendation.I’m having to pay for the mold to be cleaned, and for a new upper cabinet made, which will be shorter and give more space between the top of the fridge and bottom of the upper cabinet, also a vent will be install in the outer gabled wall.I feel this all should be at the expense of Mid Island Cabinets, not me.I would not recommend this company, they do not stand behind there designer, also poor customer service.

What a cool experience. Robert from the Parksville Branch is working with me and he's great. He met me at the Nanaimo location after hours, so he could show me more options and more variety. I thought that was really cool because with my hours I work it's difficult to design a kitchen. I felt I was getting private one-on-one service and felt really special LOL

Worst possible experience.Horrific customer service.Sub standard products.Entirely unprofessional staff and workmanship.Do not buy anything from this joke of a business

Simply A Pleasure From Start To FinishWe hired Mid Island in 2022 for our new kitchen, main bathroom and ensuite cabinetry an our experience, from start to finish, was excellent. Their detail-oriented team provided attentive and friendly service at every step.Not only is their work high-quality but they delivered on their original timeline - quite an extraordinary achievement given the state of supply lines and construction challenges that 2022 brought with it.We couldn’t be more thrilled with the result and do not hesitate in providing this recommendation.Rick & Nancy

We went in to talk about ordering a custom cabinet for a bathroom vanity. The guy was busy with a lady so we walked around the showroom admiring the cabinets. After a short while the man came over and asked what we were looking for. I gave a brief description and asked if they had any brochures that we could look through. He then said snarkly that they only ever do custom projects, usually people bring in a picture and they make that. Then he asked my budget, I replied with I wanst sure but what he would think a cabinet that is described would be. He came back with, probably around $4000 and I probably would be better to look on Wish for one. We promptly left and will never be back. I guess if you don't dress super fancy then you must not have money. I guess I will be looking for another custom cabinet maker in town. Looking at the other Google reviews it looks like buddy saved us a lot of trouble.

I don’t know what has happened with Mid Island Cabinets over the last six and a half years (since we had cabinets made for our whole house by them) but we are not impressed at all. I will not recommend this company. These are just some of the issues: Designer did not inform us about getting lights until three days before lights needed to be installed. We had three different installers who appeared not to have been briefed on what needed to be done on the project. An installer refused to put baseboards back on after they were removed. Drawers were not placed correctly and had to be lowered. Pieces were missing when installers were here to put them in. Even worse is they left nail holes above a moulding on a flat backing. They claim this is “industry standard”. If this is their “industry standard” I feel the industry does not have very high standards. They refused to repair these nail hole deficiencies and have now taken us to collections.

Filled out the form on their website to have someone visit our home and put together a quote. Heard back once from the Nanaimo Sales Manager and then they he never returned 4 follow up emails. Guess they don't need the business.