Spa Tech - Hot Tub and Pool Service

First time pool owner here. I went to Spa Tech for help getting my water balanced. The staff were friendly and VERY helpful. Both Leah and Maria were great to talk to. They educated me on what was required and how to add the chemicals properly to achieve results. I went from a greenish tint water to an amazing crystal clear water that we are enjoying all summer long. Thank you Leah and Maria.

So helpful and knowledgeable. Wished I’d bought my tub there! Still helped guide me through the process of tub maintenance.

I just wanted to leave a quick review, Jana from the Spruce Grove branch has been very helpful and informative, A+ all around and I highly recommend them - especially when you are new to owning a hot tub and have no idea where to even begin!

Leah and Maria were great helped me find everything I need, very friendly. I will be back! Thank you

I was pleased with the service I received from two lovely ladies. Leah was both knowledgeable and helpful in getting the products we needed. I also received epsom salts as a bonus- thank you! .

We moved into a new house that came with an Arctic Spa hot tub in the late fall of 2022. We didn't have time to deal with it when we moved in so we had it winterized by Spa Tech. I chose them as their website said that they knew how to service Arctic Spa hot tubs. The technician came out and completed his work. When it came to starting up the hot tub in the spring we found that the technician had failed to take out the Spa Boy sensor. This is a pretty critical piece of equipment that if it is exposed to air, it's damaged and begins to give incorrect readings and the system can't regulate the chlorine production properly. This sensor (just the part alone) costs $250 to replace. When we called up Spa Tech to point out what had happened, they said that they could send someone out to look at it in about a month's time. The woman on the phone that I talked to said that she wasn't with the company at the time that this service was completed, though I fail to see how her not being with the company has anything to do with the fact that the technician didn't perform his job properly. They've said that they'd pass my complaint up the chain but several weeks have gone by and I've heard nothing. I would not recommend them.

Local place to get hot tub chemicals. I took in a water sample and had it analyzed at no cost. She gave great customer service, educated me a little, and recommended products. Thanks.

I’ve used Spa Tech for years and was perfectly happy with their service until they made a mistake winterizing my pool and refused to make it right. In draining and blowing out my lines last fall the technician failed to uncouple the salt generator as he had done in previous years. Well that led to a crack in the housing of the unit after the winter freeze so now the generator is useless. I fully expected the company to stand up for their work since that’s why I had them do the winterization in the first place. They refused to cover the damage with the explanation it wouldn’t have been possible to have water in the unit after servicing. Then why had it been left uncoupled in previous years for the winter season? Subsequently, the one year they don’t uncouple a crack develops along the bottom of the plastic housing. Sure seems amazingly coincidental.

Honest and highly skilled with many years experience in the hottub industry. Have used Shane & Florin many times over the last 12 years to service and repair my hot tub. When it was time to replace my old hot tub it was a no brainer to purchase a new one from Sundance Spa, the company they purchased.