BDO Canada LLP - Guelph

The team at BDO is great. Everyone has been professional and proactive. They've helped us think differently about some of our high level strategic corporate structure and bring new ideas to how setup and handle transactions. This team is solid, thanks BDO!!

If I could give no stars I would. I required a copy of my ROE due to an illness which my physician had forced me to take time off work, and BDO dragged their heels in providing this to me. Upon each request for them to prepare and submit this document, I waited for 2-4 days before calling BDO to see if the request had been fulfilled. I was told it was being worked on and that I would get a call back. This never happened and I had to call every few days to try and get an update. BDO had enough time to prepare the ROE and submit it to Service Canada, but they still didn't seem to have any urgency in completing this process. From start to finish, it took them over 3 weeks to finalize my ROE. The sad part of it all, is that I don't want to be off work but am forced due to health concerns. BDO was well aware of this, and it wasn't until I informed them that Service Canada has a breakdown of every attempt and phone call including names/dates/times per each that they finally decided to submit my paperwork. We are approaching the Christmas holidays and BDO really didn't seem overly concerned that it is due to their lack of care that my livelihood is in limbo. Thanks for nothing and not caring BDO. I'll be sure to share this experience with as many potential new customers that are thinking about using your services that I can!

BDO has been our go-to for all things financial since taking over our business in 2015. They have helped us with payroll and returns but Adam Thompson has also been wonderful in teaching us to understand our financial statements and keeping us abreast of things we should watch for as new business owners. He has taken a keen interest in our profession and his attention to detail is amazing. On the rare occasion there has been an issue with any aspect of the many services we use, it is handled with real professionalism. In addition, BDO is clearly working hard to move with the times, always looking for ways they can serve us better. We have been exceptionally happy with our decision to stay with BDO and feel we are in great hands! Thank you!

BDO is like highway robbery for individual tax support. Any returns I got all just went to pay their exorbitant fees and then when CRA asked me a simple question, they charged me another $450 to respond to it. I did get a return and they did stick with me to answer questions, but then charged me over $200 to review another two sentence clause in a document. I originally decided to try them because I was told they provided strategic tax advice. However, there was absolutely no strategic advice to me on my taxes at all. My returns are simple and straightforward according to other accountants I've since consulted. Perhaps these rates work for businesses, but as an individual I would never recommend going to BDO.

BDO has been helping me with my taxes for years. I would highly recommend them.

Over the past 12 years of our company's history, we have worked with several Accounting Firms. When we engaged with BDO last year, it looks like we have arrived". Their strategic advice and understanding of our issues is outstanding."