Bell

I had a bad experience on the customer service and we went to the store if we could have some help.Bonna Nour was not only very helpful for our primary request but also spent good amount of time just to satisfy our favour.Even we felt bad to take her time for such a small task, she comforted us the whole time and made sure our enquiry was resolved.Moreover she found an excellent plan for us and we saved significantly.I recommend this store and I wish good luck Bonna Nour for her future bright career.

Customer representative sold us a plan with hidden conditions and add-ons that I was not asking for. I went back to the shop and they did not want to fix it. They just said, call customer service? Where is your accountability guys? Worst customer representatives ever

I have had friendly and great service every time I have visited or called the store for help.Jacob went above and beyond to help me and my wife find the right plan and phone to fit our needs. Talking us through the contract to make sure there were no surprises. Jacob was able to convince us to switch from rogers and it was the best decision we have made!

Been assisted by the best bell rep in the city Jacob for the last few years since I switched to bell. He's been absolutely great to deal with. Always finds us the best deals! The rest of store staff has also been very helpful when he wasn't in to assist with anything we ever needed. Living at trim road and driving across town for prime service at kanata centrum bell store is 1000% worth it! Highly recommend!

Exceptional service from Ricardo. He updated our three-line phone plan and helped us with the purchase of new cell phones. He also helped us with the transfer of our data from our old to new phones. Very relaxed experience. Professional, friendly and helpful. Every service industry could use him as an example of excellent customer service.

I'm new customer Bell, just got cell phone plans and wifi, Today I have done a service from Jacob who's been very patient and helpful, thank you very much for your service Jacob All the best

Excellent service at this location - fast, efficient, no non-senseAfter poor service trying to go through The Source for device return and upgrade, I drove almost an hour into Ottawa, to deal directly with Bell employees.

I recently visited Bell Boutique and had a mixed experience. On one hand, I was impressed with the stylish and unique clothing and accessories they offered. The staff were also friendly and helpful, and I appreciated their personalized recommendations.However, I found the prices to be quite high for some of the items, which made it difficult for me to justify making a purchase. Additionally, the store was quite crowded and cramped, which made it hard to browse comfortably.

I just received the most amazing service at this location. Jacob helped me through the process of getting 3 new phones and was very patient with all of my questions. It’s rare that you get good service from any provider but I was pleasantly surprised that not only did he provide exceptional customer service but he went above and beyond to make sure I got the best deals! I will definitely be sending my family members to this location! Thanks you Jacob!

Nice shiny store and quick service. Ask someone to do something besides sales aka CUSTOMER SERVICE and they will find every excuse not to help and complain about their colleague who made a sale but didn’t finalize the customer service portion. Lies about system not working until one makes a point they aren’t leaving without the issue fixed, magically system works. Also, tried to cancel apple care which was lied about and sold “worry and hassle free”, fyi you have a $600 deductible, tried to cancel which he then tells me (forgettable name and person) you have to call, I said I won’t call and wait 3 hours and again magically (they are magicians) he says “I will cancel” but recommend to keep for 3 months, why ? To give you $$$ and hope I forget ? Get out.This should be addressed by Bell Canada and remove privileges given to these stores.