Revolution Kia

My husband and I went to Kia Revolution to test drive one of their Seltos. We did like it but was looking at another vehicle else where the following day. In order to hold the vehicle for us we were told to put down a $500 deposit down to hold the vehicle just in case someone else came in and wanted that Seltos, and was told that would be refundable if we decided to not go with Kia. We ended up not going with Kia and asked for our deposit back. After calling our sales rep, Chelsea, the day after in regards to the refund not being refunded back on our card we were told to provide our banking information as they would just put the money in our account as to the refund couldn’t be put back on the card for some reason. Chelsea kept giving us excuse after excuse when we called day after day for our $500 deposit. We decided to then contact the finance department at Kia Revolution as we were told they were working on it. After speaking with the finance department we were informed that they have no information on this and didn’t know about this refund. Thank god for the finance individual who knew what she was doing because she then refunded our card within a few minutes of calling her.

Had my vehicle in for regular service last week. Found the engine under cover damaged the next day and brought it back to service dept. Verified that it was taken off during service and damage was noticed by service tech but never noted or brought to our attention. The service rep I dealt with was a complete a-hole. He offered many excuses but no solutions. He noted on numerous occasions that his 40 years of experience" trumped any concerns I had with my service experience. His adversarial demeanor makes me wonder how he's lasted "40 years" in this business. We've been taking our Kia here since 2018

Chelsea & Clint made my purchasing experience a lot less nerve wracking than I thought it would be. They've been amazing to deal with, Everyone here has been fantastic to deal with. The customer service has been great, I appreciate all the hard work and effort that went into me getting My 2023 Kia Soul, I'm obsessed with it. They've answered any questions, addressed and fixed any concerns I had. They've been top notch. I look forward to business in the future with you all. Thank you all for everything. I genuinely appreciate you!

Tried to buy my first new car from this dealership last summer. I specified the model, color, trim I wanted and they tried to have me agree to buy whatever color paint/interior/trim that arrives on the lot despite what I was asking for. The salesman gave me a guilt trip about how often people order cars in Grande Prairie, and then don't pick them up on delivery. I did my research, walked in with the decision to buy, and not needing any babysitting on features, or having never been to the dealership before, and told them exactly what I wanted, so their responses were far from confidence inspiring. I also had a trade in they told me upfront that it was worth much more, but they were only going to give me $1000 on, and I could sell it myself if I wanted to. They told me they were not willing to negotiate a single dollar on the price of the car I was purchasing. All conversations were a lose/lose for the buyer, and the tone was take it or leave it".So I left it

Bought two vehicles here for my store; one used and one new. Patrick was great to deal with.I don’t care for the “winter prep package” they tag on to new vehicles. Big waste of money. They did work with me a bit on the price but I think they need to use it as an add-on, not just put in on every vehicle that goes through the shop.Good experience overall!

It was indeed an amazing experience to be blessed with a brand new car with Revolution Kia. I recommend and thank @Jonalyn Fabon for being our agent in making one of our dreams a reality. She is a prompt agent, with fast approval and very easy to deal with. Thank you so much!

I've never had such a poor interaction with a dealership before. It's remarkable how little effort they've put into this sale. From sales to sales management, it has to be the worst sales transaction I've ever experienced. I wouldn't recommend this Kia dealership.

We bought a new 2022 seltos. Within a month, the radio display broke. The service manager and sales manager both told us it wasn't covered under warranty. The radio dash is over $2000. The font trim is falling apart. Overall, the car looks nice, but it's just an image. Don't be fooled. They are cheap for a reason. They are junk. Nissan is a way nicer vehicle and lasts much longer. I am truly disappointed and can not wait to trade it in for a Rouge.

They helped me get into a new vehicle, the experience went way better then i expected and way way better then the other dealerships Toyotaing me around, that I have dealt within the past year and a half And thank you Natasha for making me feel, like I'm a part of the Kia family at Revolution Kia. The sales service was definitely excellent. The the only thing, I would like to see, is a kia survey for past, present, and buying vehicles ask us, about us what we like and don't like about the vehicles, we had, have or buying/bought. now only if kia Corp can step up.